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Evernote on macOS Sierra Beta

Idea

Hi everyone,

While our development team is actively anticipating any impact to the Evernote application in the macOS Sierra general release, I wanted to create an area where y'all can post any issues you are encountering in Evernote on the macOS Sierra beta version. It's possible our devs may already be aware of some of these issues, however, I think it would be a good idea to have a single thread for information gathering purposes.

If you are currently using the macOS Sierra beta and have experienced any unexpected behavior in Evernote while running the beta version of macOS Sierra, please post it here. Thank you and let me know if you have any questions!

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55 replies to this idea

2 hours ago, EdH said:

Evernote partners with Fujitsu, but it is up to Fujitsu to update their drivers.

Hi @Fofer; @EdH is correct here. The update in the email you received from us was issued by our partner and the ScanSnap Evernote Edition's manufacturer, Fujitsu/PFU. My comment on anticipating the impact of macOS Sierra was in regards to the desktop Evernote application for Mac. 

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Understood.  I'll take my anxiety to the appropriate thread, then.
By the sounds of it, Fujitsu's scanners (or more appropriately, their ScanScap software/drivers) have created some sort of PDF file that Sierra doesn't work nicely with -- to the point of likely data loss.  So not only does Fujitsu have the task of fixing this for scans/PDF files moving forward, but also to fix it for scans/PDF files it's created in the past.   The more I think about it, it seems like this is something Fujitsu will desperately need Apple's help to fix.  And then, and only then, will Evernote be able to incorporate that fix too, into their own Evernote Edition ScanSnap software. 

Yeesh.  Given how the organizations I manage use Evernote and ScanSnap (with lots of early-adopter users collaborating via shared notebooks) this is going to be a very long and distressing week.

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2 minutes ago, Fofer said:

Understood.  I'll take my anxiety to the appropriate thread, then.
By the sounds of it, Fujitsu's scanners (or more appropriately, their ScanScap software/drivers) have created some sort of PDF file that Sierra doesn't work nicely with -- to the point of likely data loss.  So not only does Fujitsu have the task of fixing this for scans/PDF files moving forward, but also to fix it for scans/PDF files it's created in the past.   The more I think about it, it seems like this is something Fujitsu will desperately need Apple's help to fix.  And then, and only then, will Evernote be able to incorporate that fix too, into their own Evernote Edition ScanSnap software. 

Yeesh.  Given how the organizations I manage use Evernote and ScanSnap (with lots of early-adopter users collaborating via shared notebooks) this is going to be a very long and distressing week.

Why not just hold off a few days or weeks before putting Sierra on there? Is there something you absolutely must have day 1? If so, you should have picked this issue up in the betas. I'd never slap a fresh OS in a work environment day one without some prior testing. It might break 5 other things you don't know about yet.

And the truly appropriate thread is with Fujitsu. I am sure Evernote is putting pressure on them to fix it, but they need to hear from you as they are the ones that have to fix it. EN is a bystander here. Nothing to do with the driver code.

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3 hours ago, EdH said:

Why not just hold off a few days or weeks before putting Sierra on there?

I don't think you're understanding the gravity of this situation.  It has nothing to do with "my" workstation. This bug affects each and every scan/PDF created by every ScanSnap scanner in existence. Anyone who has ever received a PDF scan from a ScanSnap scanner, runs the risk of losing data in that file (or the entire file) simply by opening/editing/working with it, in OS X Sierra.

So now I should email everyone in my organizations and everyone I've ever done business with, and tell them, too, to hold off a few weeks before upgrading their operating system, for fear of losing PDFs and data inside them?  That's madness.

Quote

If so, you should have picked this issue up in the betas.

Me?  I'm not a beta tester.  

The shocker here is that Fujitsu didn't pick up this issue in the betas.  Sierra has been in public beta for three months now. And if they did pick up on it, it's alarming that they haven't come up with a fix by now.  And that only now, today, one day before Sierra is officially released, have they issued the warning?

There was nothing for me "to pick up."  Fujitsu (and then, Evernote) issued the warning for the very first time, today.
 

Quote

And the truly appropriate thread is with Fujitsu. I am sure Evernote is putting pressure on them to fix it, but they need to hear from you as they are the ones that have to fix it. EN is a bystander here. Nothing to do with the driver code.

Understood and agreed.  Except to clarify, it is driver code. Fujitsu's scanner driver code, that is providing the PDF that Evernote imports.  I fully understand that it's Fujitsu's responsibility to handle this, and Evernote is a bystander that happened to be in partnership, marketing and selling their hardware with Evernote-specific software and branding.  But this is one whopper of a bug.  I think a fix will eventually come, and I'm thinking Fujitsu will be heavily relying on Apple, actually, to fix it, with their prodding and cooperation.

 

We'll see.  Regardless, I've moved this discussion to the appropriate thread.

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9 hours ago, Fofer said:

I don't think you're understanding the gravity of this situation.  It has nothing to do with "my" workstation. This bug affects each and every scan/PDF created by every ScanSnap scanner in existence. Anyone who has ever received a PDF scan from a ScanSnap scanner, runs the risk of losing data in that file (or the entire file) simply by opening/editing/working with it, in OS X Sierra.

So now I should email everyone in my organizations and everyone I've ever done business with, and tell them, too, to hold off a few weeks before upgrading their operating system, for fear of losing PDFs and data inside them?  That's madness.

 

Well, you shouldn't take that responsibility for the world and all of their PDF files.

As for companies, most of them (every one that I've worked for or with) delays rolling out OS updates and major app updates until there has been testing. This is a perfect example of why. You do realize that for 100% of everyone's life, they have done with out macOS Sierra. I think if they are concerned about a PDF corruption issue, they can wait another few weeks. We had issues with Office 2016 on Mac and held off until the .2 release was sent by Apple which was about 2 months after El Capitan launched. We survived, and avoided crashing apps.

9 hours ago, Fofer said:

The shocker here is that Fujitsu didn't pick up this issue in the betas.  Sierra has been in public beta for three months now. And if they did pick up on it, it's alarming that they haven't come up with a fix by now.  And that only now, today, one day before Sierra is officially released, have they issued the warning?

Who says they didn't? I gave the example that Kwikset has the same issue with their Kevo lock. They picked it up in July as an issue with iOS 10 in the beta and Apple did nothing about it despite a thread in the developer forums that ran for months.

I don't know the details, but it may be that there is nothing for Fujitsu to fix, but they might be able to do a work around for a bug Apple created and hasn't responded to.

9 hours ago, Fofer said:

Understood and agreed.  Except to clarify, it is driver code. Fujitsu's scanner driver code, that is providing the PDF that Evernote imports.

Maybe. Again, it could be Apple's Preview app that shows PDF files. But when I said "nothing to do with driver code" I meant Evernote has nothing to do with it.

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On 9/12/2016 at 0:57 PM, Sayre Ambrosio said:

Make sure that your Sierra version has been updated to the GM version. The internal error is a Sierra problem. The GM version of the macOS released end of last week. Are you running the developer or public Mac beta? If you are running the public one I know it won't update manually. You have to redeem a code through the app store to update it.

Yep, I'm running the GM version. I had previously been running the developer beta. I also just re-installed Sierra from the public downloader. I'm still seeing that dialog when I close Evernote's main window.

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15 hours ago, Toph said:

Yep, I'm running the GM version. I had previously been running the developer beta. I also just re-installed Sierra from the public downloader. I'm still seeing that dialog when I close Evernote's main window.

To follow up on this, when I test signing in to my account on a different user on the same computer, with the same version of Evernote, the error doesn't show. I'm going to try flattening my Evernote installation and re-syncing. [Edit: Yeah, that solved it.]

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On 8/26/2016 at 9:39 AM, stefan_kk said:

Hi,

Since I am using the Sierra Beta, I cannot edit attachments in another app anymore, which is very frustrating. Whenever I open an attachment in another app and try to edit it, the app tells me, that the original file must not be changed and that therefore a copy was created, whereas before, I could just save the attachment back to my evernote note. i hope this gets fixed 🙁 

Screen Shot 2016-08-26 at 18.34.26.png

I'm having this issue as well in the public release of Sierra, not a beta. Any way to get this fixed? I'm running macOS 10.12 and Evernote 6.9. I've disabled all the optimize storage options in Sierra, so I don't believe it's related to that. This wasn't an issue until I updated to Sierra yesterday. 

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On 9/23/2016 at 1:48 AM, TheDailyMel said:

I'm having this issue as well in the public release of Sierra, not a beta. Any way to get this fixed? I'm running macOS 10.12 and Evernote 6.9. I've disabled all the optimize storage options in Sierra, so I don't believe it's related to that. This wasn't an issue until I updated to Sierra yesterday. 

Hi,

I've contacted Evernote Support about this and apparently they are actively working on the issue and are offering a (cumbersome) temporary workaround:

 

Hi Stefan,

Thank you for following up and taking the time to let us know about this issue. Our development team has been made aware and I can assure you, they are diligently working on a fix.

As a temporary workaround, you can annotate directly in EN or if you need to use Preview, save the new PDF to a location on your computer and then upload it back into the note.

Although I don't have a specific time frame of when a fix will be available permanently, as long as you keep your app updated, once released, it will be available to you.

 

I really hope this gets fixed quickly, since it seems to affect a number of people and it sure disrupts my Mac-workflow with Evernote (which has always been so smooth... 🙁 ).

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51 minutes ago, stefan_kk said:

Hi,

I've contacted Evernote Support about this and apparently they are actively working on the issue and are offering a (cumbersome) temporary workaround:

Thanks for the update, Stefan. Their workaround is what I've been doing already. You're absolutely correct about it being cumbersome. I never realized just how often I edited images in Preview directly from EN until it stopped working. :mellow:  Here's to hoping they roll out a fix sooner rather than later.

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At least they're aware of it now. I emailed them a week before Sierra came out proper and was told that they don't support beta software and that  I could email back after Sierra was out of beta. So instead of trying to fix something that was a problem they were interested in reminding me that it was just beta software.   I guess I'm just a little frustrated because of the new huge price tag and the multiple month lead up to Sierra that we're still having problems with the software like this.  If the price tag is for something professional grade, then it shouldn't be catch-up to fix problems.

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3 hours ago, mcfryer said:

So instead of trying to fix something that was a problem

You are aware of this discussion that Evernote set up to address issues with the pending OS release.
afaik  Evernote was monitoring issues posted and there are no outstaninding issues

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Another couple of problems with Evernote for Mac under Sierra public release:

Using the photo capture feature in Evernote iPhone with Evernote Moleskine notebooks, documents captured this way are showing two problems when I open them in Evernote for Mac: 1) pictures are distorting horizontally according to document window width; 2) checking the "alarm" box on the Evernote Moleskine page is not causing Evernote to set a reminder.

Note the distortion problem is NOT unique to the Moleskine books as it also happens with other, plain-paper documents.

Distortion is absent in Evernote on Web, iPhone and iPad (iOS 10). Reminder does not set no matter what platform I open the note in.

Evernote Version 6.9 (454042 App Store). Up to date on iPhone as well.

Anyone else seen this, or know of a fix?

Thanks!

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3 hours ago, LotsaNotes said:

Another couple of problems with Evernote for Mac under Sierra public release:

Using the photo capture feature in Evernote iPhone with Evernote Moleskine notebooks, documents captured this way are showing two problems when I open them in Evernote for Mac: 1) pictures are distorting horizontally according to document window width; 2) checking the "alarm" box on the Evernote Moleskine page is not causing Evernote to set a reminder.

Note the distortion problem is NOT unique to the Moleskine books as it also happens with other, plain-paper documents.

Distortion is absent in Evernote on Web, iPhone and iPad (iOS 10). Reminder does not set no matter what platform I open the note in.

Evernote Version 6.9 (454042 App Store). Up to date on iPhone as well.

Anyone else seen this, or know of a fix?

Thanks!

 

I'm not sure if you have ever downloaded straight from the Evernote website when it comes to the Mac version but that's what I do. It's not a 100% fix for everything and issues do some up just like any software but I find it to be more stable than the app store version.

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PDF annotation no longer functions under Mac OS Sierra. Causing a lot problems with my lecture note taking at the moment~ :-/

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On 8/9/2016 at 5:25 AM, michael_c said:

Hi,

 

I also have a problem with PDF. When I open attached PDF in Preview and do some changes in the PDF I can't save directly back in Evernote. I need to save it on my HD and re-import it. 

I'm having the same issue with the release version of Sierra.  As soon as I edit an attached PDF from Evernote in Preview and edit it, Preview makes a copy in my iCloud folder and wants to save it there.  Is this an issue with Evernote or Preview?  I wish I hadn't upgraded to Sierra.

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5 minutes ago, chuckkahn said:

I'm having the same issue with the release version of Sierra.  As soon as I edit an attached PDF from Evernote in Preview and edit it, Preview makes a copy in my iCloud folder and wants to save it there.  Is this an issue with Evernote or Preview?  I wish I hadn't upgraded to Sierra.

I'm seeing the same thing - Preview saves a new version of pdfs I've annotated or encrypted.  I understood the issue to be with Preview.

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15 minutes ago, DTLow said:

I'm seeing the same thing - Preview saves a new version of pdfs I've annotated or encrypted.  I understood the issue to be with Preview.

No because if you edit a pdf who is stored anywhere else than Evernote, you don't have this problem.

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17 minutes ago, DTLow said:

I'm seeing the same thing - Preview saves a new version of pdfs I've annotated or encrypted.  I understood the issue to be with Preview.

When I open a PDF from Evernote, it looks like Preview is copying the PDF to iCloud and viewing that copy, rather than viewing from the original PDF location within the Evernote folder.  Which is probably why edits result in a copy.  If I open with Acrobat instead, it opens from an Evernote sub-sub-sub-folder location under ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/  

How do we get "open with Preview" to open from that Evernote sub-folder and not make a copy over to iCloud, where changes can't be made and changes that are made won't reflect back on Evernote?

Screen Shot 2016-09-27 at 2.34.18 PM.jpg

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Hi,

no, it is not just preview. it seems to be a clashing of the way Evernote does things and the way Sierra handles its permission-management. But thanks to your valuable earlier input, we've already established that there are no outstanding issues?

I really hope they find a way to fix this. I don't expect them to come up with something right away and I know that Apple apparently changed something in the background that doesn't play nice with Evernote for some users, but paying a hefty premium for something that others offer for free kind of entitles us to expect a premium product and premium support. Let's hope they live up to that...

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43 minutes ago, NayverM said:

No because if you edit a pdf who is stored anywhere else than Evernote, you don't have this problem.

I opened and edited the pdf file from within Evernote
- no problem using Adobe
- problem using Preview

I opened and edited the pdf file on my desktop
- same problem with preview; it creates a second copy of the file

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Annotation under Mac OS Sierra is broken. Please patch this fast - I really need that for the university.

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My productivity is completely screwed up since several weeks now and Mac OS X Sierra is not a beta anymore.

With the increase of the price of the subscription, this kind of trouble is unacceptable. 

I'm currently looking for an alternative, because Evernote tires me.  

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3 hours ago, NayverM said:

My productivity is completely screwed up since several weeks now and Mac OS X Sierra is not a beta anymore.

With the increase of the price of the subscription, this kind of trouble is unacceptable. 

I'm currently looking for an alternative, because Evernote tires me.  

Staff said that the issues are fixed soon. But I get you.. Since we are paying much money for that application we expect a better service.

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Evernote Web Clipper doesn't respond on Safari now that I've installed Sierra. Uninstalled the extension and reinstalled it, still doesn't work.

Thanks for your efforts,

Didier

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