Can't delete text

[SickFella 2]

Hi there,

 

Since the new update, i can't delete text anymore. Writing works fine as ever, but backspace just doesn't delete any characters anymore. In fact it does nothing at all. It's definitely an evernote issue, since i can delete text without problems in other apps.

 

I've done a bit of research and other people seem to have that problem as well. Is there / will there be a fix for it soon?

[Dave-in-Decatur 3,938]

Which version of Evernote do you have? Also, which version of Android?

[Matt W. 174]

Hello @SickFella,

Thank you for posting. Along with everything that @Dave-in-Decatur stated, please include the keyboard that is being used with the Evernote application.

[SickFella 2]

Evernote 7.9.3

Android 4.4.4 running ColorOS V2.1.0i (my phone is a Oppo R7)

I use the current version of Google Keyboard (Version 5.0.25.12239759-armeabi-v7a 23502515)

 

Thank you for looking into this!

[rossir71 0]

I have the same problem with:

Evernote 7.9.3

Android 4.4.2 (my phone is a Lenovo S856)

I use the system keyboard Android AOSP with italian settings.

Thanks!

[Matt W. 174]

Hello all,

When you go into the Google Play Store and into your list of applications that are downloaded, do you have Android System WebView installed? If so, what is the version number and is their an update available?

[rossir71 0]

In my phone Android System Webview is not installed, in Google Play Store appear a message like "Your device is not compatible with this version".

Thanks!

[Matt W. 174]

@SickFella do you receive the same error as @rossir71?

[rossir71 0]

what do you mean with the same error?

[SickFella 2]

@Matt W.Yes, it doesn't seem to be compatible with my device as well.

[Evga2000 1]

Hello,

Same problem here: can't delete text, System Web view incompatible.

I use Evernote 7.9.3 on Android 4.4.2 on Lenovo S850.

 

Please help!

Evga

[DustFox 0]

I also have problems with this, the only way to delete text is to select words, but even that is bugged (deletes more words than specified in selection) I'm running Android 4.4.4 with Cyanogenmod 11.0-InstallerXNPQ32P on a Samsung Galaxy Note II (n7100). The app started doing this in early July/late June. I tried 2 other keyboard settings (a US spec and the normas UK spec) with no positive results. I hoped that the problem could be resolved in last night's update, but no joy. Still can't backspace. Now going to go back to a pre-June update to see if it works.

[Matt W. 174]

Hello all,

Thank you for bringing this to our attention. I wanted to let you know that we are looking into this to see what could be causing this. I will keep you posted.

[gregreg 0]

Same problem here with Evernote v 7.9.3_1698 on Android v 4.4.2 (Huawei P7) with the default keyboard configuration ("AOSP"). Very anoying. :-/

[CuSi3 0]

Same problem with Cyanogenmod, AOSP 4.4.4-ebf004372d on Samsung S3.
Is there any clue, what is causing it? Maybe there is some workaround?

 

[Matt W. 174]

Hello @CuSi3,

It seems to be something after the update to 7.9.3 impacting devices running Android 4.4 and prior. We are currently working on this, as there are no workarounds for resolving this that we are aware of. I will keep you all posted and appreciate you reporting this.

[JT80 0]

Reporting on the  same issue:

Evernote 7.9.3

Google keyboard 4.1.23043.2297020

Android 4.4.2

Device LG G3

Eagerly awaiting resolution, thanks

[nnowatzk 0]

Same issue here!

Evernote 7.9.3

Google Keyboard 5.1.23

Android 4.4.4

BN Nook HD

CyanogenMod 11-20141112-SNAPSHOT-M12hummingbird

[swnotes2016 0]

Unable to delete using backspace. 

Evernote 7.9.3

Android 4.4.4

Keyboard 4.1.23153.xx

Droid Maxx

Use backspace very often, hope fix is in soon!

[GrimGranny 0]

Same issues but i am running Andriod 6.0.1

Evernote 7.9.3

Android 6.0.1

Samsung Tablet S2

I'm sorry, I dont know what keyboard im using, and I couldnt find how to find it either.

But I do have the Andriod Webview version 52.0.2743.98

I hope this information helps you figure out whats the issue 

EDIT: I have also found that I am unable to use back space in browser on my computer (chrome)

[Sue Wayne 0]

I Can't Delete text either

Android 4.4.2

Phone: Elite Evo E41

English UK keyboard AOSP

I also don't have Android System Webview installed - it says 'Your device isn't compatible with this version".  

I've just started using Evernote, on the basic version.  Does this problem happen on the paid version as well?

 

[CuSi3 0]

Thank you!

It seems that last update fixed backspace problem!

[rossir71 0]

Thank

with the last update the backspace problem semms solved.

[gazumped 11,652]

13 hours ago, Sue Wayne said:

I've just started using Evernote, on the basic version.  Does this problem happen on the paid version as well?

If you're still having this issue it will apply to all versions of the software - it's the same app,  you just have more access and higher limits.  One fix for most mobile issues is to uninstall / restart and reinstall the app. 

[Matt W. 174]

Hello all,

The latests update for the Evernote application (7.9.4) is being rolled out through the Google Play Store, which could help with this. Please let me know if the problem persists and include the device details:

• Android OS Version
• Device model

Thanks!

[SickFella 2]

Yes, the problem has been solved as well for me. Thanks a ton!

[moon-and-star 0]

Same problem in web version. As I noticed it occurs when I insert text copied from "one note" web client.

I couldn't use backspace, enter and delete keys to edit my text. However they still worked if I first selected the text (by using shift button) and then tried to delete. 

This problem were solved after I copied my note into text editor first and then copied from there into new note in evernote web client. It seems to work well now, but this is uncomfortable. 

I wish you could fix this.

[gazumped 11,652]

On 06/04/2017 at 9:40 PM, moon-and-star said:

I wish you could fix this.

I believe Evernote are already looking at a new web version to be released this year,  but work on the existing UI will probably be limited until that happens.