wsarradet 0 Posted July 2, 2016 Share Posted July 2, 2016 This week, i started getting security alerts upon opening my desktop version of the app this page requires a secure connection which includes server authentication. the certificate issuer for this site is untrusted or unknown. do you wish to proceed? i uninstalled and reinstalled the app. It wont even let me log it now, what is the deal with this rando error Link to comment
Level 5* gazumped 11,524 Posted July 6, 2016 Level 5* Share Posted July 6, 2016 Hi. I'd suggest you raise a support request. What error message do you get when you try to open the app / log in? Link to comment
wsarradet 0 Posted July 7, 2016 Author Share Posted July 7, 2016 this page requires a secure connection which includes server authentication. the certificate issuer for this site is untrusted or unknown. do you wish to proceed? thats what I see whenever I try to log in. there are buttons below asking me if i trust the certificate, cancel, etc. regardless of what i click, it doesnt log in. Link to comment
Level 5* gazumped 11,524 Posted July 7, 2016 Level 5* Share Posted July 7, 2016 8 hours ago, wsarradet said: there are buttons below asking me if i trust the certificate, cancel, etc. That sound like a web page, so you're logging in via a browser and not using the installed app at all. Do you not have an icon on your desktop/ home page? Are you using a Mac or Windows 7/ 8/ 10? Link to comment
wsarradet 0 Posted July 8, 2016 Author Share Posted July 8, 2016 yes, I am using the app, not the web login. This error doesnt occur when I log in through Evernote web app. I am on a windows 7 machine Link to comment
Level 5* gazumped 11,524 Posted July 9, 2016 Level 5* Share Posted July 9, 2016 Weird. Evernote doesn't have a 'cerificate' to check - logging into the app is accessing the local EXE file and it will phone home to check for new synced material. Standard 'odd behaviour' suggestion for Windows - try uninstall / restart / reinstall. Link to comment
nohb 27 Posted July 13, 2016 Share Posted July 13, 2016 @wsarradet Hi there! A few other things you might want to take a look at: * Can you please check to make sure you're not affected by this? See the section under 'What should I do if I'm affected?' for settings to check for. Evernote uses IE to sync through the back end regardless of your default browser. * If you're on a corporate network, your IT department may have blocked the site and you might want to get in contact with them to resolve it. * Do you have anti virus software installed? If so, please make sure Evernote is whitelisted. If reinstalling and the above suggestions do not help please let me know, but hopefully it's one of those. Link to comment
MichaelBev 0 Posted July 23, 2016 Share Posted July 23, 2016 I have the same issue beginning a couple weeks ago. It starts somewhat randomly by popping up that certificate issuer is untrusted or unknown window. You can agree to continue or not continue, even install an updated certificate, I've done all of those, dozen times. I can't get rid of that window relentlessly popping up unless I kill Evernote. I just restarted Evernote and it is running normally without issue at the moment and syncs without issue. No telling when that pesky warning window will pop back up. Link to comment
Phi87 9 Posted July 13, 2017 Share Posted July 13, 2017 I get this as well. When I say "yes" proceed, it comes back in a few seconds. Link to comment
pianoman723 0 Posted October 26, 2017 Share Posted October 26, 2017 On 7/14/2016 at 7:58 AM, nohb said: @wsarradet Hi there! A few other things you might want to take a look at: * Can you please check to make sure you're not affected by this? See the section under 'What should I do if I'm affected?' for settings to check for. Evernote uses IE to sync through the back end regardless of your default browser. * If you're on a corporate network, your IT department may have blocked the site and you might want to get in contact with them to resolve it. * Do you have anti virus software installed? If so, please make sure Evernote is whitelisted. If reinstalling and the above suggestions do not help please let me know, but hopefully it's one of those. Does anyone have an updated link for this issue that @nohb linked to? The link is dead. I think I may have the same problem this thread is referring to and could benefit from reading whatever he posted to. My issue only came up when I changed routers and am using Evernote without an Internet connection. Link to comment
Level 5* gazumped 11,524 Posted October 26, 2017 Level 5* Share Posted October 26, 2017 6 hours ago, pianoman723 said: My issue only came up when I changed routers and am using Evernote without an Internet connection Hi. Is the app open on your device? I think Evernote requires a connection to verify login (not tried for a while) and you may just be getting an error because a connection is not available... Link to comment
pianoman723 0 Posted October 27, 2017 Share Posted October 27, 2017 Yes, it's only when Evernote is running on my Windows machine. I'm in a situation where I'm offline most of the time, but still connected via LAN to other devices in my house. When I do go online (via mobile hotspot) Evernote runs fine. But when I revert back to LAN only it starts throwing this error over and over. As I mentioned, I just changed routers. Before, I had this same setup and the old router worked fine without giving this error. I tried messing with some IE connection and firewall settings, but no luck. Any idea where I can find that article with the dead link? Link to comment
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