Evernote Support

[Jerome Liew 0]

I am an Evernote users for many years, and now I probably will be forced into a subscription users. 

Been experience notes missing and to no avail, and also seen a lot of complaints towards customer support.  

Let's see how this company response to my thread before I move all my company stuff here.

 

[briancaldwell 202]

How would you like us to respond?

[ScottLougheed 1,316]

On 29June, 2016 at 7:49 PM, Jerome Liew said:

I am an Evernote users for many years, and now I probably will be forced into a subscription users. 

Been experience notes missing and to no avail, and also seen a lot of complaints towards customer support.  

Let's see how this company response to my thread before I move all my company stuff here.

 

Did you even submit a support ticket before posting here? I think you've put the cart before the horse. 

Evernote's support has not always been stellar – they have often seemed back-logged which has earned a (not totally unjustified) mixed reputation – but they really do seem to try and get things sorted out for users if it's technically possible to do so. 

[DTLow 5,736]

On June 29, 2016 at 4:49 PM, Jerome Liew said:

Been experience notes missing and to no avail, and also seen a lot of complaints towards customer support.  Let's see how this company response to my thread before I move all my company stuff here.

You're posting in a user forum.  
If I wanted to contact Evernote Support, I would open a ticket at   Contact Evernote Support 

[Jerome Liew 0]

On July 02, 2016 at 0:39 AM, briancaldwell said:

How would you like us to respond?

 

Thank you Brian. I am worried that no one from the other side will be responding to users problem.  Thank you for your reply.

 

[Jerome Liew 0]

1 hour ago, ScottLougheed said:

Did you even submit a support ticket before posting here? I think you've put the cart before the horse. 

Evernote's support has not always been stellar – they have often seemed back-logged which has earned a (not totally unjustified) mixed reputation – but they really do seem to try and get things sorted out for users if it's technically possible to do so. 

Hi Scott, 

No, I have not.  I am testing the customer support service here.  Like you mentioned, it has always not been stellar, I am hoping that when I ditched all other service, this one will not disappoint me.

Thank you.

1 hour ago, DTLow said:

You're posting in a user forum.  
If I wanted to contact Evernote Support, I would open a ticket at   Contact Evernote Support 

Noted DT.  Thank you.

 

[ScottLougheed 1,316]

As DTlow notes the forum, being a user forum, is a poor test of the support. I hope your official contact with support goes well and that you are able to get your issue resolved!