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jpaulus

ios "error communicating with the Evernote servers"

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My iphone keeps getting this message and the Console says:

4/3/10 4:46:22 PM [0x0-0x54d54d].com.evernote.Evernote[94143] "obj" not found while reading object (405, 0).

4/3/10 4:46:22 PM [0x0-0x54d54d].com.evernote.Evernote[94143] missing or invalid cross-reference stream.

How do I find the offending note?

thanks.

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Reinstalling worked. Unfortunately both times that this has happened in the last couple of days...

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jpaulus,

Try creating a new note on the iPhone and see if it works after that. It downloads fine for me until I add a note from the iPhone.

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Please confirm that you've updated to the latest version (3.3.1) which came out over the weekend. If you still have problems with the latest version, then please use the Configuration Utility to retrieve the details from your device.

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I am now getting sync errors both with the iphone and ipad. The iphone config utility gives me this message:

Sat Apr 10 10:41:52 unknown Evernote[308] : -[ENAppController syncEngineDidStart:]

Sat Apr 10 10:41:56 unknown Evernote[308] : -[ENSyncEngine syncChunkDownloader:] incrementalSyncAtUSN=2920, fullSyncAtUSN=2920

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENCoreDataLocalStore save:] ({name = _backgroundSync, num = 6}) returned error: Error Domain=NSCocoaErrorDomain Code=1570 UserInfo=0x4f3280 "Operation could not be completed. (Cocoa error 1570.)" (userInfo={\n NSLocalizedDescription = "Operation could not be completed. (Cocoa error 1570.)";\n NSValidationErrorKey = note;\n NSValidationErrorObject = (entity: ENResource; id: 0x4cc910 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = nil;\n dataLength = 0;\n dirty = 1;\n expungeOnSync = 0;\n filename = nil;\n guid = nil;\n height = 0;\n latitude = nil;\n localFiles = (\n );\n longitude = nil;\n mime = nil;\n note = nil;\n sourceURL = nil;\n timestamp = nil;\n updateSequenceNumber = 0;\n width = 0;\n});\n})

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENSyncEngine _saveLocalStoreChanges] localStore save: returned: Error Domain=NSCocoaErrorDomain Code=1570 UserInfo=0x4f3280 "Operation could not be completed. (Cocoa error 1570.)"

Sat Apr 10 10:41:57 unknown Evernote[308] : error userinfo={\n NSLocalizedDescription = "Operation could not be completed. (Cocoa error 1570.)";\n NSValidationErrorKey = note;\n NSValidationErrorObject = (entity: ENResource; id: 0x4cc910 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = nil;\n dataLength = 0;\n dirty = 1;\n expungeOnSync = 0;\n filename = nil;\n guid = nil;\n height = 0;\n latitude = nil;\n localFiles = (\n );\n longitude = nil;\n mime = nil;\n note = nil;\n sourceURL = nil;\n timestamp = nil;\n updateSequenceNumber = 0;\n width = 0;\n});\n}

Sat Apr 10 10:41:57 unknown Evernote[308] : *** Assertion failure in -[ENSyncEngine syncResources:], /Users/swhite/Projects/Evernote/mac.evernote/iphone/trunk/Classes/Sync Engine/ENSyncEngine+Resources.m:139

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENSyncEngine _handleEDAMCallException:] exception=-[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note e14055ac-306b-497f-9398-ee28b6e371f8, we sync'ed the note, and it still can't be found

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENSyncEngine _handleEDAMCallException:] userInfo=(null)

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENAppController syncEngine:didFailWithError:] Error Domain=EN_SyncEngine_ErrorDomain Code=-1005 UserInfo=0x4f2e90 "Synchronization failed." {\n NSLocalizedDescription = "Synchronization failed.";\n NSLocalizedRecoverySuggestion = "Synchronization failed because of an error communicating with the Evernote servers. Please try again later.";\n exception = -[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note e14055ac-306b-497f-9398-ee28b6e371f8, we sync'ed the note, and it still can't be found;\n}

Sat Apr 10 10:41:57 unknown Evernote[308] : -[ENAppController syncEngine:didFailWithError:] exception=-[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note e14055ac-306b-497f-9398-ee28b6e371f8, we sync'ed the note, and it still can't be found

Sat Apr 10 10:41:58 unknown Evernote[308] : -[ENAppController syncEngineDidFinish:]

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jpaulus - this problem has been fixed in version 3.3.2, which we sent to Apple for approval on Tuesday morning.

For now, you can work around the problem by uninstalling the application and then reinstalling it from the App Store.

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Same trouble here, shows 24% sync progress (declines each time, presumably as more notes are added on PCs), then error msg:

Synchronization failed because of an error communicating with the Evernote servers. Please try again later.

Just updated to newst v. 3.3.2; rebooted iphone; same error.

Schooner

postscript: un/re install, works now.

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i have the same problem and i am also running 3.3.2

data is not syncing to my iphone or ipad. i already un-installed and re-installed. that worked fine for 1 day but the problem is back.

i am leaving on a trip in 5 hours and this is rather inconvenient to say the least.

please fix this ASAP. i was hoping to read a bunch of notes on my ipad during my flight today. i may need to go to instapaper instead if evernote is nor working properly.

i have been a happy evernote user for 2 years and i have a paid account.

evernote is a part of how i work now and i just got scared at how much i rely on this and that it is not as reliable as i thought...

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The best way to help us track down the cause of this issue is to gather more information from your device using the Configuration Utility from the link, above. We haven't seen this on any of our devices, so we're trying to figure out what's happening.

Thanks

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I am having the exact problem with both my ipod and ipad. My desktop app also will not sync. All are running 3.3.2. It has been this way for two days.

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If you can't sync from your desktop, either, then that's probably unrelated. Please open a support inquiry at the bottom of:

http://www.evernote.com/about/contact/support/

Either way, we'll want to get logs from your device(s) and/or computers. The iPhone and iPad logs come from the Configuration Utility (above), and the desktop clients come from: Help > Activity Log...

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My mistake. The desktop did, indeed, sync.

Here are my iPod logs:

Fri Apr 16 18:04:02 unknown Evernote[39702] : -[ENAppController initWithUsername:serviceHost:] shawghw http://www.evernote.com

Fri Apr 16 18:04:03 unknown Evernote[39702] : -[EvernoteAppDelegate presentViewController:animated:] YES

Fri Apr 16 18:04:03 unknown Evernote[39702] : rootViewController=

Fri Apr 16 18:04:06 unknown Evernote[39702] : Client name: Evernote iPhone/79662 (en-US); iPhone/iPhone OS (3.1.2);

Fri Apr 16 18:04:06 unknown Evernote[39702] : -[ENAppController syncEngineDidStart:]

Fri Apr 16 18:04:07 unknown Evernote[39702] : +[ENNotebookMO initialize] NO

Fri Apr 16 18:04:12 unknown Evernote[39702] : -[ENSyncEngine syncChunkDownloader:] incrementalSyncAtUSN=1590, fullSyncAtUSN=1590

Fri Apr 16 18:04:20 unknown Evernote[39702] : -[ENCoreDataLocalStore save:] ({name = _backgroundSync, num = 6}) returned error: Error Domain=NSCocoaErrorDomain Code=1570 UserInfo=0x480c990 "Operation could not be completed. (Cocoa error 1570.)" (userInfo={\n NSLocalizedDescription = "Operation could not be completed. (Cocoa error 1570.)";\n NSValidationErrorKey = note;\n NSValidationErrorObject = (entity: ENResource; id: 0x5eec70 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = nil;\n dataLength = 0;\n dirty = 1;\n expungeOnSync = 0;\n filename = nil;\n guid = nil;\n height = 0;\n latitude = nil;\n localFiles = (\n );\n longitude = nil;\n mime = nil;\n note = nil;\n sourceURL = nil;\n timestamp = nil;\n updateSequenceNumber = 0;\n width = 0;\n});\n})

Fri Apr 16 18:04:20 unknown Evernote[39702] : -[ENSyncEngine _saveLocalStoreChanges] localStore save: returned: Error Domain=NSCocoaErrorDomain Code=1570 UserInfo=0x480c990 "Operation could not be completed. (Cocoa error 1570.)"

Fri Apr 16 18:04:20 unknown Evernote[39702] : error userinfo={\n NSLocalizedDescription = "Operation could not be completed. (Cocoa error 1570.)";\n NSValidationErrorKey = note;\n NSValidationErrorObject = (entity: ENResource; id: 0x5eec70 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = nil;\n dataLength = 0;\n dirty = 1;\n expungeOnSync = 0;\n filename = nil;\n guid = nil;\n height = 0;\n latitude = nil;\n localFiles = (\n );\n longitude = nil;\n mime = nil;\n note = nil;\n sourceURL = nil;\n timestamp = nil;\n updateSequenceNumber = 0;\n width = 0;\n});\n}

Fri Apr 16 18:04:21 unknown Evernote[39702] : *** Assertion failure in -[ENSyncEngine syncResources:], /Users/swhite/Projects/Evernote/mac.evernote/iphone/tags/ipad-3.3.3-rc1/Classes/Sync Engine/ENSyncEngine+Resources.m:139

Fri Apr 16 18:04:21 unknown Evernote[39702] : -[ENSyncEngine _handleEDAMCallException:] exception=-[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note c9fb5a0b-a177-4a7a-8038-29604d065fc3, we sync'ed the note, and it still can't be found

Fri Apr 16 18:04:21 unknown Evernote[39702] : -[ENSyncEngine _handleEDAMCallException:] userInfo=(null)

Fri Apr 16 18:04:21 unknown Evernote[39702] : -[ENAppController syncEngine:didFailWithError:] Error Domain=EN_SyncEngine_ErrorDomain Code=-1005 UserInfo=0x5fadb0 "Synchronization failed." {\n NSLocalizedDescription = "Synchronization failed.";\n NSLocalizedRecoverySuggestion = "Synchronization failed because of an error communicating with the Evernote servers. Please try again later.";\n exception = -[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note c9fb5a0b-a177-4a7a-8038-29604d065fc3, we sync'ed the note, and it still can't be found;\n}

Fri Apr 16 18:04:21 unknown Evernote[39702] : -[ENAppController syncEngine:didFailWithError:] exception=-[ENSyncEngine(Resources) syncResources:] localResource was nil, we couldn't find the note c9fb5a0b-a177-4a7a-8038-29604d065fc3, we sync'ed the note, and it still can't be found

Fri Apr 16 18:04:22 unknown Evernote[39702] : -[ENAppController syncEngineDidFinish:]

Fri Apr 16 18:04:27 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x5ee550 : serviceEntity= (entity: ENNote; id: 0x5ee550 ; data: ) (ENNoteMO), note= (entity: ENNote; id: 0x5ee550 ; data: )

Fri Apr 16 18:04:27 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x5c1ad0 : serviceEntity= (entity: ENResource; id: 0x5c1ad0 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = <5722d7bd 0f1e1379 d0a2005a 0a9ea401>;\n dataLength = 0;\n dirty = 0;\n expungeOnSync = 0;\n filename = nil;\n guid = "bef8d9f0-5cfd-4104-a5b3-c7191569feb5";\n height = 0;\n latitude = nil;\n localFiles = "";\n longitude = nil;\n mime = "image/gif";\n note = 0x5ee550 ;\n sourceURL = nil;\n timestamp = 1969-12-31 19:00:00 -0500;\n updateSequenceNumber = 312;\n width = 0;\n}) (ENResourceMO), note= (entity: ENNote; id: 0x5ee550 ; data: {\n active = 0;\n altitude = nil;\n appendContentChanges = 1;\n attachment = 0;\n author = "Gregory Shaw ";\n content = nil;\n createdMonthTimestamp = 1243828800;\n dataHash = nil;\n dataLength = 0;\n dateCreated = 2009-06-06 14:57:52 -0400;\n dateDeleted = nil;\n dateUpdated = 2009-06-06 15:07:55 -0400;\n dirty = 0;\n encryption = 0;\n expungeOnSync = 0;\n favorite = 1;\n favoriteSortIndex = 8;\n filenameSearchContent = nil;\n guid = "df5f07d4-7de6-4f9c-b868-d08870f5b6ee";\n htmlContent = nil;\n latitude = nil;\n localFiles = "";\n locationCity = nil;\n locationCountry = nil;\n longitude = nil;\n notebook = 0x5555e0 ;\n notebookNameSearch = "june 2009 trip";\n resourceMIMESearchContent = " image/jpeg image/gif ";\n resources = "";\n searchContent = nil;\n sectionCityName = "#";\n sectionCountryName = "#";\n serverSearchId = 0;\n source = "mail.smtp";\n sourceApplication = nil;\n sourceURL = nil;\n subjectDate = 2009-06-06 14:57:46 -0400;\n syncStatus = 3;\n tagSearchContent = ",meredith,";\n tags = "";\n tagsString = Meredith;\n title = "Fwd: Ticketless Travel Passenger Itinerary";\n titleSearchContent = "fwd: ticketless travel passenger itinerary";\n titleSectionCharacter = F;\n todoChangeString = nil;\n todoState = 0;\n totalSize = 0;\n updateSequenceNumber = 311;\n updatedMonthTimestamp = 1243828800;\n usedSize = 0;\n})

Fri Apr 16 18:04:27 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x5e9230 : serviceEntity= (entity: ENResource; id: 0x5e9230 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = <1787618f b2acaaf7 5c554cf1 5e469375>;\n dataLength = 0;\n dirty = 0;\n expungeOnSync = 0;\n filename = nil;\n guid = "2890213d-3537-4a26-b32f-9e3c8144fb02";\n height = 0;\n latitude = nil;\n localFiles = "";\n longitude = nil;\n mime = "image/jpeg";\n note = 0x5ee550 ;\n sourceURL = nil;\n timestamp = 1969-12-31 19:00:00 -0500;\n updateSequenceNumber = 313;\n width = 0;\n}) (ENResourceMO), note= (entity: ENNote; id: 0x5ee550 ; data: {\n active = 0;\n altitude = nil;\n appendContentChanges = 1;\n attachment = 0;\n author = "Gregory Shaw ";\n content = nil;\n createdMonthTimestamp = 1243828800;\n dataHash = nil;\n dataLength = 0;\n dateCreated = 2009-06-06 14:57:52 -0400;\n dateDeleted = nil;\n dateUpdated = 2009-06-06 15:07:55 -0400;\n dirty = 0;\n encryption = 0;\n expungeOnSync = 0;\n favorite = 1;\n favoriteSortIndex = 8;\n filenameSearchContent = nil;\n guid = "df5f07d4-7de6-4f9c-b868-d08870f5b6ee";\n htmlContent = nil;\n latitude = nil;\n localFiles = "";\n locationCity = nil;\n locationCountry = nil;\n longitude = nil;\n notebook = 0x5555e0 ;\n notebookNameSearch = "june 2009 trip";\n resourceMIMESearchContent = " image/jpeg image/gif ";\n resources = "";\n searchContent = nil;\n sectionCityName = "#";\n sectionCountryName = "#";\n serverSearchId = 0;\n source = "mail.smtp";\n sourceApplication = nil;\n sourceURL = nil;\n subjectDate = 2009-06-06 14:57:46 -0400;\n syncStatus = 3;\n tagSearchContent = ",meredith,";\n tags = "";\n tagsString = Meredith;\n title = "Fwd: Ticketless Travel Passenger Itinerary";\n titleSearchContent = "fwd: ticketless travel passenger itinerary";\n titleSectionCharacter = F;\n todoChangeString = nil;\n todoState = 0;\n totalSize = 0;\n updateSequenceNumber = 311;\n updatedMonthTimestamp = 1243828800;\n usedSize = 0;\n})

Fri Apr 16 18:04:27 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x48086f0 : serviceEntity= (entity: ENResource; id: 0x48086f0 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = <5722d7bd 0f1e1379 d0a2005a 0a9ea401>;\n dataLength = 0;\n dirty = 0;\n expungeOnSync = 0;\n filename = nil;\n guid = "bef8d9f0-5cfd-4104-a5b3-c7191569feb5";\n height = 0;\n latitude = nil;\n localFiles = "";\n longitude = nil;\n mime = "image/gif";\n note = 0x5ee550 ;\n sourceURL = nil;\n timestamp = 1969-12-31 19:00:00 -0500;\n updateSequenceNumber = 312;\n width = 0;\n}) (ENResourceMO), note= (entity: ENNote; id: 0x5ee550 ; data: {\n active = 0;\n altitude = nil;\n appendContentChanges = 1;\n attachment = 0;\n author = "Gregory Shaw ";\n content = nil;\n createdMonthTimestamp = 1243828800;\n dataHash = nil;\n dataLength = 0;\n dateCreated = 2009-06-06 14:57:52 -0400;\n dateDeleted = nil;\n dateUpdated = 2009-06-06 15:07:55 -0400;\n dirty = 0;\n encryption = 0;\n expungeOnSync = 0;\n favorite = 1;\n favoriteSortIndex = 8;\n filenameSearchContent = nil;\n guid = "df5f07d4-7de6-4f9c-b868-d08870f5b6ee";\n htmlContent = nil;\n latitude = nil;\n localFiles = "";\n locationCity = nil;\n locationCountry = nil;\n longitude = nil;\n notebook = 0x5555e0 ;\n notebookNameSearch = "june 2009 trip";\n resourceMIMESearchContent = " image/jpeg image/gif ";\n resources = "";\n searchContent = nil;\n sectionCityName = "#";\n sectionCountryName = "#";\n serverSearchId = 0;\n source = "mail.smtp";\n sourceApplication = nil;\n sourceURL = nil;\n subjectDate = 2009-06-06 14:57:46 -0400;\n syncStatus = 3;\n tagSearchContent = ",meredith,";\n tags = "";\n tagsString = Meredith;\n title = "Fwd: Ticketless Travel Passenger Itinerary";\n titleSearchContent = "fwd: ticketless travel passenger itinerary";\n titleSectionCharacter = F;\n todoChangeString = nil;\n todoState = 0;\n totalSize = 0;\n updateSequenceNumber = 311;\n updatedMonthTimestamp = 1243828800;\n usedSize = 0;\n})

Fri Apr 16 18:04:28 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x51e030 : serviceEntity= (entity: ENResource; id: 0x51e030 ; data: {\n active = 1;\n altitude = nil;\n attachment = nil;\n dataHash = <1787618f b2acaaf7 5c554cf1 5e469375>;\n dataLength = 0;\n dirty = 0;\n expungeOnSync = 0;\n filename = nil;\n guid = "2890213d-3537-4a26-b32f-9e3c8144fb02";\n height = 0;\n latitude = nil;\n localFiles = "";\n longitude = nil;\n mime = "image/jpeg";\n note = 0x5ee550 ;\n sourceURL = nil;\n timestamp = 1969-12-31 19:00:00 -0500;\n updateSequenceNumber = 313;\n width = 0;\n}) (ENResourceMO), note= (entity: ENNote; id: 0x5ee550 ; data: {\n active = 0;\n altitude = nil;\n appendContentChanges = 1;\n attachment = 0;\n author = "Gregory Shaw ";\n content = nil;\n createdMonthTimestamp = 1243828800;\n dataHash = nil;\n dataLength = 0;\n dateCreated = 2009-06-06 14:57:52 -0400;\n dateDeleted = nil;\n dateUpdated = 2009-06-06 15:07:55 -0400;\n dirty = 0;\n encryption = 0;\n expungeOnSync = 0;\n favorite = 1;\n favoriteSortIndex = 8;\n filenameSearchContent = nil;\n guid = "df5f07d4-7de6-4f9c-b868-d08870f5b6ee";\n htmlContent = nil;\n latitude = nil;\n localFiles = "";\n locationCity = nil;\n locationCountry = nil;\n longitude = nil;\n notebook = 0x5555e0 ;\n notebookNameSearch = "june 2009 trip";\n resourceMIMESearchContent = " image/jpeg image/gif ";\n resources = "";\n searchContent = nil;\n sectionCityName = "#";\n sectionCountryName = "#";\n serverSearchId = 0;\n source = "mail.smtp";\n sourceApplication = nil;\n sourceURL = nil;\n subjectDate = 2009-06-06 14:57:46 -0400;\n syncStatus = 3;\n tagSearchContent = ",meredith,";\n tags = "";\n tagsString = Meredith;\n title = "Fwd: Ticketless Travel Passenger Itinerary";\n titleSearchContent = "fwd: ticketless travel passenger itinerary";\n titleSectionCharacter = F;\n todoChangeString = nil;\n todoState = 0;\n totalSize = 0;\n updateSequenceNumber = 311;\n updatedMonthTimestamp = 1243828800;\n usedSize = 0;\n})

Fri Apr 16 18:04:28 unknown Evernote[39702] : -[ENNoteSearchTextDownloader start] caught: EDAMNotFoundException(identifier:"Note.guid",key:"df5f07d4-7de6-4f9c-b868-d08870f5b6ee")

Fri Apr 16 18:04:28 unknown Evernote[39702] : -[ENSyncEngine(NoteContent) setErrorFlagOnServiceEntityID:] 0x5ee550 : serviceEntity= (entity: ENNote; id: 0x5ee550 ; data: ) (ENNoteMO), note= (entity: ENNote; id: 0x5ee550 ; data: )

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Thanks for these logs, this is very helpful.

Now, I believe that you should be able to fix the problem by:

Uninstall Evernote

Reboot the device

Reinstall from the app store

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I had this same problem for the first time today. Deleted and reinstalled the app. Seems to behaving normally again.

David

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seems to be happening a lot... and fairly inconvenient, to download all the stuff for the iphone again...

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I'm getting this error too. This morning when I tried to open the application it would just quit inmediately after opening. So I uninstalled it, rebooted and got it from the app store again.

When the login screen appears I enter my username and password and there I get the error:

yfrog.com/h255ugpj

The console log is:

May 23 14:31:08 Juan-Daniel-Serranos-iPhone Evernote[218] : *** Assertion failure in -[KeychainWrapper secItemFormatToDictionary:], /Users/swhite/Projects/Evernote/ios.evernote/tags/4.0.3-rc3/3rd Party Sources/Apple/Keychain/KeychainWrapper.m:347

I have tried to reinstall the app a few times but have had no luck. Thank you!

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Nevermind my last post: the issue had nothing to do with Evernote. Instead it was my fault for jailbreaking the device. For the record, the problem was with the LockInfo app, specifically with the "Bypass Passcode" option. Apparently, when there is no password entered to go into springboard, iOS gets confused and authentication fails in many apps.

This bug also messed my Mail.app and I was also having issues with Twitter, which forgot the password a few times.

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Hi

It would be helpful to note that 'reboot' means more than just switch it off and back on [ie hold down power and home button until apple icon appears].

Best

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Hello.  I'm sorry but this 'fix' does not work for me.  I have deleted the app from my phone, restarted the device and re downloaded from the app store on my phone. Each time I try I get the same error message.  I tried deleting the app from iTunes and re downloading it and syncing it that way and still the same.

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