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Look, I understand that this is a free app and that you are in the business of making money. I have no problem with that, but I would remind you that it was Evernote's idea to offer the service for free, for life. It's your rules, not mine.

So, I understand your motivation and need to get paying customers. But if I wanted to be a paying customer, I know how to do that. Over the years, you have asked me at various points through the monthly storage limit milestones if I wanted to upgrade. To date, I see no compelling need to do that.

Now, with your new interface, you provide an Upgrade button on the toolbar. Again, I have no quarrel with you doing that and making it visible by default. But because it takes up space and, for me, serves no purpose, I wish to remove it permanently in order to have screen real estate available for something more useful to me.

And now your software apparently reimposes the Upgrade button on the toolbar automatically. Let me state again that I recognize that you're providing a free app and on that basis you can do whatever the heck you want with how you design it.

But also understand this -- you are undermining how I wish to use your product, and every time I look at the stubborn Upgrade button I'm irked that you want to control how I use the product. So, every time I see that Upgrade button, my longstanding positive feelings about Evernote drop a notch. And that erosion will continue until you realize that it's not doing you any good at all.

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20 minutes ago, VideoSavant said:

...but I would remind you that it was Evernote's idea to offer the service for free, for life. It's your rules, not mine.

 

Why would you need to remind Evernote? Is the service no longer free or are they not upholding their end of the deal? 

20 minutes ago, VideoSavant said:

And that erosion will continue until you realize that it's not doing you any good at all.

Would you prefer to see paid flashing animated ads? 

Just right now Evernote is now offering integration with Google Drive. They're doing some pretty cool things. I think it's either a case of wanting what they have to offer and putting up with their promotional choices if you're freeloading... or fork out and enjoy a better Evernote - whether you feel you need the extras or not.

Either way, I think that Evernote will continue to do well whether or not self-entitled Basic users feel the need to get things off their chest. Thankfully, the percentage of Basic users who feel they have a right to shout the odds is rather quite low. 

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3 hours ago, VideoSavant said:

But also understand this -- you are undermining how I wish to use your product, and every time I look at the stubborn Upgrade button I'm irked that you want to control how I use the product. So, every time I see that Upgrade button, my longstanding positive feelings about Evernote drop a notch. And that erosion will continue until you realize that it's not doing you any good at all.

I'm not seeing an upgrade button - Can you post a screenshot so we can see how offensive it is

If something like this bothered me this much, I'd certainly take the steps to eliminate it.  
My thinking is upgrading would be a small price to pay

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Given that you've used the service for free for years, seems like a little self-advertising by the people who have provided you with the service is a fairly small price to pay.

 

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