rpontikes 3 Posted April 28, 2016 Share Posted April 28, 2016 When I try to clip something from the web, the clipper doesn't work and crashes. I can copy/paste from the web into a new note, but the clipper seems to have stopped working and is crashing. On Google, multiple users have been complaining over the past few days that the clipper is crashing when one tries to clip. You can't get a drop down for a notebook either. Is this a problem with others? I have not tried uninstalling and reinstalling yet, but others who posted in Google did and it did not work. Link to comment
ClayNelson 0 Posted April 28, 2016 Share Posted April 28, 2016 Having the same issue. Just started in the past couple weeks. Link to comment
rubenb 51 Posted April 29, 2016 Share Posted April 29, 2016 Thanks for reporting. We're investigating the issue. Link to comment
Tarasenko 0 Posted April 30, 2016 Share Posted April 30, 2016 Same issue here. Just started using Evernote and Web Clipper worked fine the first few times, but now it always shows a "crash" message. The text of the crach message is unintelligible. Link to comment
mgrzaslewicz 0 Posted May 1, 2016 Share Posted May 1, 2016 The same for me. Clipping has been crushing for a few weeks. And the notebook list has disappeared as well. "Cannot save clip. View crash report" Log content: 11:57:37 GMT+0100 (Central European Standard Time) (ERROR) /background.html: https://discussion.evernote.com/topic/95789-clipper-crashing-in-chrome/undefined{"isTrusted":true} at i (/js/main/Submitter.js:2:2602) at XMLHttpRequest.g.onerror (/thrift/thrift-binary.js:2:7250) Link to comment
scottpierce 0 Posted May 2, 2016 Share Posted May 2, 2016 Just piling on to let you know I'm exhibiting the same issue. It crashes when I try and use the clipper in any way: Simplified, Full Article, Bookmark, etc. At first, I thought I reached my maximum storage for the month, but now the month quota is restarted, I'm still getting the error. I've attached error logs - let us know the progress on this issue - thanks! evernote_web_clipper_logs.txt Link to comment
rubenb 51 Posted May 4, 2016 Share Posted May 4, 2016 Can you please share contents of the clipper console? It can be opened this way: - Open Chrome settings -> extensions - Check 'Developer mode' checkbox. - Find Evernote Web Clipper in the list of your extensions, and press 'Inspect views: background.html' link. It will open in a new window. - Select console tab, then switch to the main browser, try to clip something. - Send me a private message with the console contents when you encounter an error. Many thanks for your help. Link to comment
PuzzledGuy 0 Posted May 4, 2016 Share Posted May 4, 2016 I'm having the same problem. Sent contents of console via private message. Link to comment
paulhafer 0 Posted May 5, 2016 Share Posted May 5, 2016 Any progress on this issue? Thanks Link to comment
raojenkins 10 Posted May 5, 2016 Share Posted May 5, 2016 Ditto. Same issue, started around same time as everyone else. Evernote web clipper on Chrome; used successfully for years, since about last week crashes Every. Single Time. Fingers crossed. Thanks. Link to comment
emstreasureseekers 0 Posted May 6, 2016 Share Posted May 6, 2016 Same issue here, hope this will be repaired soon. Hopefully the computer gurus will send specifics requested..... Thank you. Link to comment
PuzzledGuy 0 Posted May 6, 2016 Share Posted May 6, 2016 I tested a beta for Ruben that seemed to fix the issue. Hopefully a production fix will be delivered soon! Link to comment
cmcoaching 0 Posted May 6, 2016 Share Posted May 6, 2016 Is this a chrome issue? Can it be fixed with system restore on a PC? I'm pretty desperate. It's a huge part of my work. Link to comment
jswva 0 Posted May 6, 2016 Share Posted May 6, 2016 Just adding to the previous comments. After long-time use of Clipper in Chrome, it started crashing a week or two ago. I've sent a message to support, with the crash log attached. Clipper works in IE. Link to comment
timfg 24 Posted May 7, 2016 Share Posted May 7, 2016 I don't know if it's the same issue, but I've been having constant freezes in Chrome for the last couple of days - and have just tracked it down to the Evernote plug-in, which is now disabled. But I need it enabled, I use it all the time ! Link to comment
masterless-samurai 0 Posted May 8, 2016 Share Posted May 8, 2016 Having the same issue here with Chrome Extension Web Clipper, fails to clip, sends an error report, has been happening the last few weeks. Is there any progress for a fix? Link to comment
rubenb 51 Posted May 9, 2016 Share Posted May 9, 2016 On 5/7/2016 at 7:06 PM, timfg said: I don't know if it's the same issue, but I've been having constant freezes in Chrome for the last couple of days - and have just tracked it down to the Evernote plug-in, which is now disabled. But I need it enabled, I use it all the time ! Which OS are you using? How does the freeze manifest itself? Link to comment
rubenb 51 Posted May 9, 2016 Share Posted May 9, 2016 Update: We'll soon release Web Clipper 6.8.1 to fix this issue. Link to comment
Tyler-S 0 Posted June 8, 2016 Share Posted June 8, 2016 STILL having the issue. Web Clipper 6.8.1 did not fix it. Chrome OS Link to comment
sachetfm 0 Posted July 1, 2016 Share Posted July 1, 2016 I'm not sure if my problem is the same or not. Microsoft recently upgraded itself to 10 (from 7 Home) and I approved the upgrade (tired of getting the reminders). Before then, I had simply used the Windows and Prt Sc keys together, and voila, the clip lines appeared and once I executed the clip, it appeared in Sketch (think that's what it's called). I closed it and it appeared as a new note. But no more. In fact, even when I use the elephant (Evernote) icon on my Chrome task bar, it opens, I choose clip, hear the click, and then save it to the correct notebook, it doesn't show up. Since I used clip constantly for a number of different purposes, this has me tearing my hair out. I've worked out most of my other problems w/ Windows 10 but cannot figure what to do about this. Can you PLEASE help? Link to comment
rubenb 51 Posted July 8, 2016 Share Posted July 8, 2016 On 7/1/2016 at 11:42 PM, sachetfm said: I'm not sure if my problem is the same or not. Microsoft recently upgraded itself to 10 (from 7 Home) and I approved the upgrade (tired of getting the reminders). Before then, I had simply used the Windows and Prt Sc keys together, and voila, the clip lines appeared and once I executed the clip, it appeared in Sketch (think that's what it's called). I closed it and it appeared as a new note. But no more. In fact, even when I use the elephant (Evernote) icon on my Chrome task bar, it opens, I choose clip, hear the click, and then save it to the correct notebook, it doesn't show up. Since I used clip constantly for a number of different purposes, this has me tearing my hair out. I've worked out most of my other problems w/ Windows 10 but cannot figure what to do about this. Can you PLEASE help? Not sure how Prt Sc changed in Win10, but it seems (according to a Google search) there are more peopling having issues. I assume you want to take screenshots and save them in Evernote, correct? You can press Windows key + Print Screen to take a screenshot and create a new note. If it doesn't work, please check Tools > Options > Hot Keys (see screenshot) for the keyboard shortcut. Link to comment
Vesso 0 Posted November 11, 2016 Share Posted November 11, 2016 I had the same problem since the latest update of the clipper (which included the google login i believe). Every time i tried to type my username with letter (numbers were fine) the whole chrome crashes.... Anyhow, I found a solution which works for me. I did simply login to evernote web and the clipper haven't crash ever since. Link to comment
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