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Offline access to notes in Plus

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I paid for Evernote Plus in order to get offline access to my notes. I want to see my notes and update them on airplanes and so on. But the app often doesn't work. The note usually does not appear. Can anyone tell me the problem? Should I get a refund?  

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On my ipad I have to specify the notebook as offline. 

Warning - this will use up your device storage space.

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