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Hello!

I am waiting now for an upgrade to premium from AppStore, is this OK or something wrong?

Kind regards and thank you for an information.

Philippe Lévesque

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Hi.  As a general point - it's far better to upgrade from within the app on your device than to go through a third-party seller - Evernote can apply payments to an account immediately if they're received directly.  On the current issue:

  • Check your account status: use a desktop browser to log in here - https://www.evernote.com/Settings.action and look for Account Summary.
  • If the browser account summary shows premium but your device does not
    • File > Exit Evernote and restart the device.
    • Log in to Evernote again
    • Force a manual sync - ( Mac:Ctrl-Cmd-S Win:F9 )
  • Re-check your account status.

If the browser account summary still shows your account incorrectly,  or restarting Evernote fails,  then please submit a CS support request by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action - you'll get an acknowledgement and ticket number - post that number here and we can get an admin to have a look at the issue for you.

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