akinolord 0 Posted March 11, 2016 Share Posted March 11, 2016 Hello! I am waiting now for an upgrade to premium from AppStore, is this OK or something wrong? Kind regards and thank you for an information. Philippe Lévesque Link to comment
Level 5* gazumped 11,652 Posted March 11, 2016 Level 5* Share Posted March 11, 2016 Hi. As a general point - it's far better to upgrade from within the app on your device than to go through a third-party seller - Evernote can apply payments to an account immediately if they're received directly. On the current issue: Check your account status: use a desktop browser to log in here - https://www.evernote.com/Settings.action and look for Account Summary. If the browser account summary shows premium but your device does not File > Exit Evernote and restart the device. Log in to Evernote again Force a manual sync - ( Mac:Ctrl-Cmd-S Win:F9 ) Re-check your account status. If the browser account summary still shows your account incorrectly, or restarting Evernote fails, then please submit a CS support request by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action - you'll get an acknowledgement and ticket number - post that number here and we can get an admin to have a look at the issue for you. Link to comment
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