jvtastic 1 Posted March 3, 2016 Share Posted March 3, 2016 I just upgraded my Evernote account from Plus to Premium via the Mac App Store (linked to from within the app) and the upgrade did not take effect in the app. I was billed successfully and the Mac App Store shows the subscription updated as charged. I have restarted the app and checked my account on the Evernote website and it has not been upgraded. (And, of course, I can't chat with anyone since that's only a Premium option which I apparently don't have yet.) Please correct. Ticket 1480138. Link to comment
Level 5* gazumped 11,652 Posted March 6, 2016 Level 5* Share Posted March 6, 2016 Hi. I flagged your ticket for a forum Admin to look at. Meantime.. Check your account status: use a desktop browser to log in here - https://www.evernote.com/Settings.action and look for Account Summary. If the browser account summary shows premium but your device does not File > Exit Evernote and restart the device. Log in to Evernote again Force a manual sync - ( Mac:Ctrl-Cmd-S Win:F9 ) Re-check your account status. Link to comment
jvtastic 1 Posted March 6, 2016 Author Share Posted March 6, 2016 The account status on the website also only shows Plus. Happy to provide confirmation details from Apple if that helps. Link to comment
jvtastic 1 Posted March 6, 2016 Author Share Posted March 6, 2016 It now appears resolved. Link to comment
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