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hnakhoda

ANSWERED lost a note - evernote froze and saved an empty note

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i shut down the screen of my phone after editing a note, as it usually autosaves/syncs without having to exit a note 

however this time, when i woke my phone up it opened up to a blank note although still with the note title of the one I was just editing. i assumed it was just not showing the text. I subsequently restated the app to find an empty note with that title. is there any way to recover data from that note? or is it forever lost in the cloud?

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The same thing happened to a pre-existing note I was editing on laptop. It used to show a blank screen in included section and would open up in separate window on double click which could then be edited. But I edited the in integrated window and lost entire data.

What is the solution to retrieve my data back?

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Hello @hnakhoda,

Thank you for posting and welcome to the forums. Please submit a support ticket (if you already haven't) so that we can see if that information can be retrieved as well as to see what could have cause it.

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Hello @hnakhoda,

Thank you for submitting the ticket and I am glad to hear that the contents were able to be recovered. Let us know if you run into any troubles in the future.

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