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Jane Doe

Can you print italic text?

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Jane Doe    8

I've contacted the Evernote team about an issue I have printing italic text. While they test and prioritize, they recommended that I follow-up here.

I've seen this issue reported in 2012, and references to the problem even 2 years before that. Hopefully one of you have a work-around or know the cause?

It's a simple problem. When text is in italics, it does not print correctly. From the desktop version of Evernote, each character seems to be in a white box so that the edges are cut off. From the web version, the text comes out normal (not italic). This happens when I print to various printers, use various computers, print to PDF, and even just print preview. I've attached a few files so everyone can see what I mean. 

Please respond if you are also having this problem, or if you know of a cause or solution! Thanks!

note print preview from desktop version with printer set as an HP OfficeJet Pro.png

note print preview from web version using latest version of Chrome.png

note printed to pdf from desktop version.pdf

note printed to pdf from web version in IE 9.pdf

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gazumped    5,779

Hi.  It may or may not be practical depending on how much text we're talking about here,  but the work-around to various printing issues is pretty much always "use a word processor and attach the file to your note."  The WP software will open the note for editing directly from the note,  and will save it back there on completion.  You can also then use the WP printing controls which are considerably more flexible than EN's built in options.  In this case you could copy/ paste your note content into the WP file and tidy up any formatting issues there,  and then retry printing.  If you have the facility to 'print' to PDF file,  you may also be able to print your note content to PDF and use a PDF reader or Adobe Acrobat to open an print that file to your printer.

Edit: Sorry;  missed the last bit of your post until now..

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Jane Doe    8

@gazumped, that's true and thanks for the advice. My goal was to have a single application that I could use to store notes and share them (sometimes printed) with others. I don't have complex formatting needs, but I do need the simple ones. I've grown to accept that the tables won't work perfectly, and that there's no way to have ordered lists with unordered lists nested in them. I don't need handwriting recognition, PDF annotation, or even spell-check. But italics is pretty basic! :blink:

It's possible I'm just using the wrong tool, and should move to a wiki-based tool instead. That would still allow for storage and sharing, linking and tagging, but would also give me some of the basic presentation tools like font styles.

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Jane Doe    8

@Karl Kroger, not really. I got an automatically sent email from their system on Feb. 13 saying that my request was answered and asking me to complete a satisfaction survey. I asked how it was answered (hoping that this meant it was fixed), and got this reply: 

"My apologies if it was not clear to you in the first email, but the issue that you're reporting is being worked on by our product team. Until they fix it and include it in an upcoming update we will have to be patient and wait."

"The workaround might be to change the italicized fonts to plain or maybe bolded until we have resolved the issue."

I'm fairly discouraged that a problem like this would be reported in 2010, continuously reported through the years, and remain an issue in 2016.

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On 2/18/2016 at 11:15 AM, Jane Doe said:

@Karl Kroger, not really. I got an automatically sent email from their system on Feb. 13 saying that my request was answered and asking me to complete a satisfaction survey. I asked how it was answered (hoping that this meant it was fixed), and got this reply: 

"My apologies if it was not clear to you in the first email, but the issue that you're reporting is being worked on by our product team. Until they fix it and include it in an upcoming update we will have to be patient and wait."

"The workaround might be to change the italicized fonts to plain or maybe bolded until we have resolved the issue."

I'm fairly discouraged that a problem like this would be reported in 2010, continuously reported through the years, and remain an issue in 2016.

This is true of many Evernote bugs/glitches, sadly, not just printing of italics.

There is a "workaround", though, regarding Evernote's printing. It's not terribly satisfying, but here goes:

First, assume that Evernote's printing is broken and will be forever because it is is too low a priority to ever be fixed. AFAIK Evernote employees no longer respond to threads about printing. Evernote's printing is just Everbroken.

Second, copy/paste whatever you need to print into Google Docs, MS Word, or Libre Office or something to that effect. Print from there.

Third, if you find yourself needing to print a lot, then it may be better to migrate from Evernote to OneNote or Apple Notes or even just MS Word stuff stored in files and folders.

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FuzzyDoug    1

Same problem for me. Among many other uses for Evernote, I use it for Journaling. So I've got hundreds of notes, many with italic text. And now I'm beginning to use it for all my genealogy research as well.

The solution I found online to printing/storing/saving/sharing my Journal notes (outside of Evernote) was to Copy all to a new/temp note > Merge into one > then Print to PDF.

Looking at the resulting PDF, all the italic text appears just as you describe; clipped.

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Jane Doe    8

@FuzzyDoug, in my last contact with the Evernote support team (on Nov. 2016, which was a follow-up on my bug report of Feb. 2016), they said that a fix was coming soon. I'm using the most-recent Windows desktop version, and it is still broken for me as of today. I sent another follow-up email, though, and I'll share any info I get from them. 

I would offer a word of caution: Don't get too invested in Evernote if italics are important to you. They are important to me, and I've got 4500 notes now, which makes any change really painful. Learn from my mistake! :) Obviously I remain very hopeful that a fix will come soon, but it's been broken for 7 years now, so...

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Jane Doe    8

@FuzzyDoug I heard back from the Evernote team with an update. They said italics don't work because the Evernote system uses an older version of Chromium Embedded Framework (CEF). The problem is actually in that framework, and so they are changing over to a newer version of the framework (CEF3). It's taking them a long time to change over to the newer version, so they don't have an estimated timeframe for when we'll see it working, but when they finish moving to CEF3 we'll have italics.

After getting that response from Evernote, I googled for issues about italics in CEF3. I found one person discussing an issue with italics in version 3, but that was in 2013, so hopefully they fixed it in patches and Evernote is using one of the patched versions. Keeping my fingers crossed on that.

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Samyboy    0

It's enough for me. Even if I already paid 4 months ago for Evernote, I will switch to OneNote. A simple task as resizing an image or highlighting text with a color different than yellow or in this case, printing italic text is really boring, not acceptable. I'm afraid of what I can find in the future when I will have too many notes. This is for me, 90$ dumped to the garbage.

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gazumped    5,779
3 hours ago, Samyboy said:

I will switch to OneNote

There's a simple work-around,  a fix is in the pipeline,  it is possible to resize pictures,  and it seems a little premature to dump a paid-for app 'in case' there are more future issues - when the current ones are temporary at best.  But hey - your choice.  Bye.

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gazumped    5,779
3 minutes ago, Jane Doe said:

@gazumped, are you paid by Evernote in some capacity?

Nope,  not in any way,  shape or form.  I'm based in Wales,  UK and do writing and photography and stuff.  Why?

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Jane Doe    8

@gazumped I ask because you sometimes come across as rather strident in your defense of this product. If you were a representative of the company, I was going to recommend that you let people engage in discourse without insisting that they are wrong at every turn. Using this thread as an example, I think it's completely reasonable for people to want to print from a note-taking software, use italics and other standard formatting features, etc., and I think it's completely reasonable for people to indicate their discouragement in seeing a commercial product not responding (by fix or even comments on this board) to bugs that have been reported by paying customers for 7 years... especially when the new framework has been available for years now.

Evernote provides this forum to share ideas, and originally to provide a platform in which their staff and their customers could communicate (although that seems to have fallen by the wayside). There's nothing wrong with sharing the feedback that there are deal-breakers, things that will drive their customers to a competitor. Far from it, in fact -- Evernote should find it tremendously valuable. 

You're entitled to your opinions of course, but I wish you'd give others the same courtesy and not shut down conversation when you feel it is not sufficiently supportive of the product.

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gazumped    5,779

OK - thanks for the explanation, and I'm sorry if I come across as 'strident' in some cases.  In this thread though,  as far as I can see I posted 3 times.

#1 in response to your query,  to try to be helpful with workaround suggestions - since the feature isn't currently working,  and realistically you can't expect a software house to introduce changes overnight on request.  I didn't say anything about Evernote being right or wrong,  good or bad - just 'this is anotherway to do it'.

Nothing happened for several months...

Then a couple of people repeated the query and pretty much the same solution.

#2 I re-sent my original post too.

Then you helpfully posted your updates from Evernote,  one of the recent posters was happy,  and someone else leaned in,  had a winge and left.

#3 I pointed out that most of the comments made were probably incorrect (which wasn't strictly necessary,  but hey)..

- And here we are.

Feel free to call me out if I do get all fanboi on you,  but I don't think it applies here,  honest...

 

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Jane Doe    8

@gazumped you're right. When I saw your response to @Samyboy I conflated it with a similar set of responses on another thread (also about italics, and also with comments that people will leave over this bug) and mistakenly thought you were the same person as in the other thread. But that person was @jefito who scolded us that we should not talk like that (about importing and exporting to and from other note-taking applications) on these boards. 

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gazumped    5,779

LOL oh... we don't talk about @jefito.. :)

Jeff is fully capable of posting his own comment here if he wants,  but in general I'd expect that he was only pointing out that while we're all users here,  and Evernote staff don't usually comment on individual posts,  any active discussion of competitor products here is impolite to say the least,  in space that Evernote are paying for.  

I'm happy if I'm off the hook (for the moment) anyway - but seriously;  if you ever get unhappy with anything anyone says,  or the way that they say it around here,  use the 'report' button that's on every post,  or call 'em out like you did with me.  No hard feelings - an occasional reality check never hurt anyone!

;)

 

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jefito    4,218
8 hours ago, Jane Doe said:

But that person was @jefito who scolded us that we should not talk like that (about importing and exporting to and from other note-taking applications) on these boards

As best I can tell, my comment there was a reminder to keep on topic, rather than turning it into a how-to-move-to-onenote/whatervernote discussion. In the spectrum of scolds, it was on the weak end, I think. And it's possible that I got it wrong.

Regardless, I will note that while discussion of OneNote and other competitors is not forbidden here, too much in-depth discussion about how to move to a competitor seems to be kinda frowned upon by the actual powers that be here (actual Evernote employees, not unpaid volunteers like gaz and me). I don't know where the line is, but I think that it's best to remember that this is an Evernote forum, not a OneNote forum.

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Austin G    135

This issue is scheduled to be fixed with the 6.8 release. Thanks for your patience. I'll post any updates I have here. 

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JohnLongney    51
1 hour ago, Austin G said:

This issue is scheduled to be fixed with the 6.8 release. Thanks for your patience. I'll post any updates I have here. 

Currently we are on 6.6. Am I right in supposing that 6.8 will not be available before the end of 2017 at the earliest?

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Austin G    135
2 hours ago, JohnLongney said:

Currently we are on 6.6. Am I right in supposing that 6.8 will not be available before the end of 2017 at the earliest?

No ETA at the moment. Once 6.7 beta 1 is out, we'll have a better idea of when 6.8 will come. I'll be sure to keep this thread updated. 

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