stern_matt 1 Posted January 27, 2016 Share Posted January 27, 2016 After years of consistently receiving reminder emails, I have recently stopped receiving them. I am confident that: They are enabled Not going to my junk mail I have reminders for the day I have filed a ticket with Evernote support but I'm still waiting for a response. Has anyone experienced this issue? Thanks. Link to comment
Level 5* CalS 5,280 Posted January 27, 2016 Level 5* Share Posted January 27, 2016 I am still getting my daily email reminder. Link to comment
Level 5* CalS 5,280 Posted January 27, 2016 Level 5* Share Posted January 27, 2016 Not recurring, just a daily email containing links to reminders scheduled for that day. Standard EN function. Link to comment
Level 5* JMichaelTX 4,117 Posted January 27, 2016 Level 5* Share Posted January 27, 2016 2 hours ago, stern_matt said: After years of consistently receiving reminder emails, I have recently stopped receiving them. What versions of OS and Evernote are you running? Link to comment
Level 5* DTLow 5,736 Posted January 28, 2016 Level 5* Share Posted January 28, 2016 16 hours ago, stern_matt said: After years of consistently receiving reminder emails, I have recently stopped receiving them. .... Has anyone experienced this issue? Worked for me. Not a feature I use much, but I did queue a reminder and the email came through this morning. Link to comment
stern_matt 1 Posted January 28, 2016 Author Share Posted January 28, 2016 14 hours ago, JMichaelTX said: What versions of OS and Evernote are you running? 5.9.6.9494 (277494) Public on Windows 7 and El Cap (don't have access to version right now but believe it is the most recent). Link to comment
Level 5* JMichaelTX 4,117 Posted January 29, 2016 Level 5* Share Posted January 29, 2016 14 hours ago, stern_matt said: 5.9.6.9494 (277494) Public on Windows 7 and El Cap (don't have access to version right now but believe it is the most recent). I'm confused. Is the issue with EN Win or EN Mac? And which mail app do you use? Link to comment
stern_matt 1 Posted January 29, 2016 Author Share Posted January 29, 2016 9 hours ago, JMichaelTX said: I'm confused. Is the issue with EN Win or EN Mac? And which mail app do you use? The issue is with both versions of EN since reminders sync between OS systems, and the problem involves receipt of an email containing reminders for multiple notes. I use Outlook 2013. Regardless, I received a reminder email this morning for the first time in weeks. The design of the email appears to be updated so perhaps it was a bug with the update. I have not heard anything from EN Tech Support. Link to comment
Level 5* JMichaelTX 4,117 Posted January 30, 2016 Level 5* Share Posted January 30, 2016 12 hours ago, stern_matt said: Regardless, I received a reminder email this morning Great! Let's hope this permanently fixes your issue. Link to comment
Diane Serravalle 2 Posted February 15, 2017 Share Posted February 15, 2017 Yes - just stopped receiving my email reminder list last week. They are not going to my junk or spam mail and the feature is activated. I changed nothing and after two years it no longer works. I support the President and CEO of a billion dollar company and rely heavily on this feature. I have reminders scheduled all the way out to two years. I am trying to get Evernote Support to get back to me as our IT team is stumped as well. This is a disaster. Link to comment
Level 5* DTLow 5,736 Posted February 16, 2017 Level 5* Share Posted February 16, 2017 On 2017-02-15 at 5:12 AM, Diane Serravalle said: rely heavily on this feature. fwiw You can check the Reminder section, and I have a shortcut to a search for Outstanding Reminders (reminderOrder:* -reminderTime:day+1 -reminderDoneTime:*) Link to comment
Level 5* CalS 5,280 Posted February 16, 2017 Level 5* Share Posted February 16, 2017 On 2/15/2017 at 6:12 AM, Diane Serravalle said: Yes - just stopped receiving my email reminder list last week. They are not going to my junk or spam mail and the feature is activated. I changed nothing and after two years it no longer works. I support the President and CEO of a billion dollar company and rely heavily on this feature. I have reminders scheduled all the way out to two years. I am trying to get Evernote Support to get back to me as our IT team is stumped as well. This is a disaster. You don't mention which platform, but you could go to your settings and make sure that Receive reminder emails is still checked. I still continue to receive mine, FYI. Link to comment
Diane Serravalle 2 Posted February 16, 2017 Share Posted February 16, 2017 All platforms. I have Receive reminder emails checked. Going crazy trying to figure this out. Doing a test from my boss's account for tomorrow so will see what happens. Link to comment
Diane Serravalle 2 Posted February 17, 2017 Share Posted February 17, 2017 I received my daily digest of reminders today! So happy. Link to comment
Level 5* CalS 5,280 Posted February 18, 2017 Level 5* Share Posted February 18, 2017 Any chance you didn't have any reminders yesterday. Link to comment
Diane Serravalle 2 Posted February 18, 2017 Share Posted February 18, 2017 No. Set-up test reminders for the past week and none came through. However, Evernote's Help Desk was awesome. They confirmed that this was an issue with other users and their developers were working on a fix. Ava from Customer Service was in constant contact with me throughout the entire exercise / ordeal. This is a great company. Link to comment
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