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GreekFool

Free monthly account limit does not re-set

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I am a user of the free edition of Evernote for 3+ years now.

For the first time, my 60 Mb monthly limit does not re-set. It has been showing me, correctly, that I reached my limit about a week ago, and when the counter reached zero days (with the mimit being reached), it started again counting down from 30 without allowing me the access to the new monthly limit. Therefore, I am un-able to make any more uploads.

 

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Hi.  Have you synced successfully since the reset,  or tried restarting your device?  What OS are you using?

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Hello, gazumped and many thanks for your message. 

I confirm that, for good order's sake, I have not only exited, but I have, also, un-installed and re-installed the application. 

It works & syncs perfectly, but the account seems to be "blocked" at the max limit of 60 MB, whilst the days counter is working well.

I am using Win 10, which I have installed since the summer last year, and until last month, everything was working perfectly/seemlessly

thanks again, and I am looking forward to getting some guidenace in resolving this peculiar issue

 

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Hmmn.  Do you think it's possible that you have clipped,  saved or otherwise uploaded any large picture or PDF files,  or edited a large note such that you have used up your re-set upload limit within hours or days of it being zeroed?  If you're confident that you have not,  then I think your best bet is to raise a support ticket.  Choose "login/account access issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action

If you post your ticket number here I can flag the query for a Forum Admin to maybe fast-track the enquiry.  Evernote Support are really the only people who can look into your recent sync volumes and resolve any issues.

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many thanks for your quick reply/follow-up, Indeed, appreciated.

Actually, whilst the upload counter (days) has re-set, the limit has not. In other words, I reached the limit, say, on day 25 of the previous month, and then I waited (as I always do) for the days counter to re-set and start again fresh. This time, the system had a mis-behavior in the sense that the days re-set, but the limit never changed...I have gone into the link that you suggested (which I tried in the first instance, also, before I posted here), but I do not seem able to make any progress. You suggest that I post the ticket number, but I don't know why but I am not able to do that. 

How does a normal human being get in touch with Evernote Support? I guess from what you are saying that I am on my own here, right? Frankly, I have not had to use Support before, but it seems to me that when one needs help, that is when one realises that help is not available...

 

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Hmmn.  If the support link isn't working,  can you post a screen shot please to show how far it allows you to go?  Clicking the 'login' option in the top dropdown box should allow you through to a page requesting more information.  If you're unable to get there,  or if that page fails to continue into more information,  that might be a clue as to where things are going wrong in your system.  And that is the mere human route - there's no other link or phone number to use,  unless you have a Twitter account and can try a DM to @EvernoteHelps...

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40 minutes ago, GreekFool said:

How does a normal human being get in touch with Evernote Support?

See the link in my signature

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I have the same problems as described by the Greek Fool -- after using app for 10 months, the calendar counter reset but the 60 Mb monthly limit did not, so I can't save anything. Likewise, I can't open a support ticket, I'm kicked back to https://help.evernote.com/hc/en-us/requests/new?createdate=2015-09-30&em=info@helpasneeded.com&flash_digest=047d19aca5d88241c21750313fd42a5ac4e41bc2&sla=f368c7a8d&uid=120701388&un=

Activity log belowl

Was there ever a resolution to this issue?

On 1/20/2016 at 3:48 AM, GreekFool said:

I am a user of the free edition of Evernote for 3+ years now.

For the first time, my 60 Mb monthly limit does not re-set. It has been showing me, correctly, that I reached my limit about a week ago, and when the counter reached zero days (with the mimit being reached), it started again counting down from 30 without allowing me the access to the new monthly limit. Therefore, I am un-able to make any more uploads.

 

Evernote for Windows 6.1.2.2292 (302292) Public
OS: Windows 10.0.10586 
User: XXXX
Memory: 41.3 MB
Created: 2016/07/30 07:38:15
---
Bootstrap info: loadedDatabase
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
07:24:32 [7420] 0% Connecting account XXXX
07:24:32 [3836] Client synchronization finished, status: complete
07:24:32 [3836] * elapsed time: 0s
07:29:32 [12028] Client synchronization started
07:29:32 [1236] 0% Connecting to www.evernote.com/edam/note/s651
07:29:32 [1236] 0% Connecting account XXXX
07:29:32 [1236] 0% Loaded updateCount: 27281
07:29:33 [1236] 0% Usage Metrics: sessionCount=0
07:29:33 [1236] 0% SyncState: devices used: 2
07:29:33 [1236] 0% Client is up to date with the server, updateCount: 27281
07:29:33 [1236] 0% Connecting to www.evernote.com/edam/user
07:29:33 [1236] 0% Updating user "XXXX"
07:29:33 [1236] 0% * email last verified 2016/05/01 19:15:02 (UTC-4:00)
07:29:33 [1236] 0% Connecting to www.evernote.com/shard/s651/utility
07:29:33 [1236] 0% Retrieving cross promotion info for user "XXXX"
07:29:33 [1236] 0% Connecting account XXXX
07:29:33 [1236] 0% Connecting account XXXX
07:29:34 [12028] Client synchronization finished, status: complete
07:29:34 [12028] * elapsed time: 1s
07:34:33 [9612] Client synchronization started
07:34:33 [3404] 0% Connecting to www.evernote.com/edam/note/s651
07:34:33 [3404] 0% Connecting account XXXX
07:34:33 [3404] 0% Loaded updateCount: 27281
07:34:33 [3404] 0% Usage Metrics: sessionCount=0
07:34:33 [3404] 0% SyncState: devices used: 2
07:34:33 [3404] 0% Client is up to date with the server, updateCount: 27281
07:34:33 [3404] 0% Connecting to www.evernote.com/edam/user
07:34:33 [3404] 0% Updating user "XXXX"
07:34:33 [3404] 0% * email last verified 2016/05/01 19:15:02 (UTC-4:00)
07:34:33 [3404] 0% Connecting to www.evernote.com/shard/s651/utility
07:34:33 [3404] 0% Retrieving cross promotion info for user "XXXX"
07:34:33 [3404] 0% Connecting account XXXX
07:34:34 [3404] 0% Connecting account XXXX
07:34:34 [9612] Client synchronization finished, status: complete
07:34:34 [9612] * elapsed time: 0s
07:36:29 [1292] Registered session count: 1, last session: 2016/07/30 07:30:00
 

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