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rplotkadci

Business account is deactivated

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Hi,

Yesterday we received an email that our business account is deactivated. The annual bill was paid on 12/15/2015 (Invoice #INV93252). I have opened a ticket but not heard back yet (1390114). We need access to our notes and want to know if we have made any mistake in renewing? Why is the account deactivated?

Thanks.

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Hi rplotkadci,

It looks like our support team has responded to your ticket #1390114. Please reply back if you need further help!

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14 hours ago, nohb said:

Hi rplotkadci,

It looks like our support team has responded to your ticket #1390114. Please reply back if you need further help!

Hi,

What can we do in future to stop this from happening?

Thanks.

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8 hours ago, rplotkadci said:

Hi,

What can we do in future to stop this from happening?

Thanks.

I'm happy to look into this further for you. I have escalated this to our billing team and we will respond to you via the ticket 1390114.

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