rplotkadci 0 Posted January 15, 2016 Share Posted January 15, 2016 Hi, Yesterday we received an email that our business account is deactivated. The annual bill was paid on 12/15/2015 (Invoice #INV93252). I have opened a ticket but not heard back yet (1390114). We need access to our notes and want to know if we have made any mistake in renewing? Why is the account deactivated? Thanks. Link to comment
rplotkadci 0 Posted January 15, 2016 Author Share Posted January 15, 2016 Hello! Anyone at Evernote, who can answer this or provide a contact number to speak with someone? thanks. Link to comment
nohb 27 Posted January 20, 2016 Share Posted January 20, 2016 Hi rplotkadci, It looks like our support team has responded to your ticket #1390114. Please reply back if you need further help! Link to comment
rplotkadci 0 Posted January 21, 2016 Author Share Posted January 21, 2016 14 hours ago, nohb said: Hi rplotkadci, It looks like our support team has responded to your ticket #1390114. Please reply back if you need further help! Hi, What can we do in future to stop this from happening? Thanks. Link to comment
nohb 27 Posted January 21, 2016 Share Posted January 21, 2016 8 hours ago, rplotkadci said: Hi, What can we do in future to stop this from happening? Thanks. I'm happy to look into this further for you. I have escalated this to our billing team and we will respond to you via the ticket 1390114. Link to comment
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