hevelius 1 Posted January 10, 2016 Share Posted January 10, 2016 Hi, I just switched from an android phone to the iPhone 6s and one major problem I have is that sharing to Evernote (via the Evernote extension) doesn't work. When I select share and choose the Evernote extension the window pops up to give me the option to Save, but when I click Save it just cycles endlessly (with a spinning circle) and never completes. In the end I have to click Cancel to back out. This happens regardless of which app I initiate the share request from. From the Mac it works fine (as it did from Android) but it's broken for me on the iPhone 6s. As EN is a major part of my workflow I'd be grateful for anything help in fixing this. Not being able to send things to EN from my iPhone sucks big time :-( Link to comment
amanda_h 300 Posted January 13, 2016 Share Posted January 13, 2016 Hi hevelius, Our development team is investigating the root cause of this issue. I'll keep an eye out for any updates and follow up in this thread when I find out more information. Link to comment
rhkennerly 11 Posted January 14, 2016 Share Posted January 14, 2016 Although, I have not seen the issue you are describing in my iOS devices with EN. I've had similar issues with other apps before. Have you tried restarting the phone? Cures a lot of ills on iOS, particularly when you've been installing a lot of new apps. Link to comment
hevelius 1 Posted January 14, 2016 Author Share Posted January 14, 2016 Hi rhkennerly, Yes I tried restarting the phone - it made no difference. I even tried reinstalling EN but it made no difference. From what amanda_h says above it seems like there's something else going on. Link to comment
rhkennerly 11 Posted January 15, 2016 Share Posted January 15, 2016 Since everything else being identical in our setups except you're coming from android, that might be a clue? Link to comment
Maria Sp. 27 Posted January 29, 2016 Share Posted January 29, 2016 Hi, I have the same issue but on an android phone (LG G3). Its been a few days that I tap on "share to Evernote" and I wait, I wait... and nothing happens. The page has not been saved in EN. Any tips or ideas? Link to comment
Level 5* gazumped 11,664 Posted February 5, 2016 Level 5* Share Posted February 5, 2016 Hmmn. In both cases I'd suggest uninstall / reinstall and if that doesn't work submit a bug report. If you're a plus or premium user, try emailing the clips to your account? Link to comment
hevelius 1 Posted February 8, 2016 Author Share Posted February 8, 2016 gazumped, as I said in my earlier post, I tried reinstalling but to no avail. I'm sure emailing is a viable workaround, although it's not so convenient on a mobile device. Hopefully, it will be fixed sometime. Thanks for suggestions, anyway. Link to comment
Ex Employees annah 133 Posted February 9, 2016 Ex Employees Share Posted February 9, 2016 @hevelius We believe that most of the sharing issues were resolved in 7.10. Can you verify that you are running that version (at the bottom of the in-app settings menu)? If you are and the issue persists, please open a support ticket from the link in my signature so we can further investigate. Thanks! Link to comment
hevelius 1 Posted February 9, 2016 Author Share Posted February 9, 2016 Hi annah, I just forced an update to the latest version, now 7.10, and yes it worked! I haven't had a chance to test this on my iPad yet but it seems to be working with that version on my iPhone. Link to comment
Han Sooloo 0 Posted March 9, 2016 Share Posted March 9, 2016 It was happening even with version 7.1. But what fixed it for me was to wait for the page preview image to load/show up in the share dialog. After that I was able save. Maybe preview generation code is blocking the share event? They should be independent. Link to comment
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