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Steve Grant

Evernote ScanSnap and Windows 10

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Greetings,

I am a relativity new user of Evernote and the Evernote ScanSnap.

I was evolving quite well in exploring it's uses and applications; everything was fine.

I downloaded Windows 10 last week and now i cant  scan. The green light is on and when I press it , it blinks approximately 4 times. If I press and hold it down, it goes into a blinking mode. I have downloaded again the Evernote 5.9.6.9494 to no avail. I have unplugged separately and collectively both power plug and USB cable. In all cases, the desired paper to be scanned doesn't move.

Can you offer any solutions?

Thank you in advance.

Steve

 

 

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I agree with @Rgrenader - uninstall and reinstall the scanner software.  It's possible that Windows 10 doesn't recognise the existing ScanSnap driver software,  so if a reinstall doesn't help check to see if there are any updates available.  There are several articles in Evernote's Help Center such as this - https://help.evernote.com/hc/en-us/articles/209005407 ..which may help,  if not see the Contact Support button at the bottom of the page.

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