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Hi,  I am new to this forum so please forgive me if I posted in the wrong area.

 

I'm trying to take advantage of the "extra 6 months for the price of 12 months" offer.  I am currently at Premium level  and would like to renew at the Plus level, but it is not allowing me to do so.  Can anyone tell me why this is happening?  The offer ends today and my subscription is good through 12/5.

 

Thank you in advance for any help you can provide.

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