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lwj

Got sync error when I upgrade to Version 6.2.1 (452715 App Store)

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My android version of Evernote works well, but the Mac version got a lot of sync error recent days:(

 

My laptop OS version is 10.11.1 (15B42), Evernote version is 6.2.1 (452715 App Store).

 

I have about 3000 notes and I am a Evernote Premium member.

 

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@lwj:
 
Sorry you're having trouble with EN Mac.
 
First of all, do NOT export and delete your unsynced notes, as the unhelpful error msg tells you to do.
 
This is a stupid error msg that always appears, regardless of the sync issue.  Ignore it.
 

However, as a safety precaution, I would be a good idea to:

  1. Export all of your unsync'd notes to ENEX (but do NOT delete the notes)
  2. Export all of your Local Notebooks (if any) to ENEX, one NB per ENEX file.

Do that first, so you know for sure you have a good backup of your notes.

 

Now, for some troubleshooting:

  1. Reboot your Mac
  2. Run Speedtest.net to verify you have a good Internet connection
  3. Check status.evernote.com for outages
  4. Verify that all of your Notes are safely stored in the EN Cloud by viewing them using the EN Web client at Evernote.com.

If none of that fixes you sync issue, then 
See Evernote's sync issue fix checklist:   How to troubleshoot syncing issues

 

Good luck, and let us know how it goes.

 

BTW, since you are Premium account, you can contract Evernote directly via EN Support Chat.

 

See Evernote Chat Support., available business days 7am-7pm US CST, but only for Premium or Business users. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.) 

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Thanks @JMichael

 

After google for a while, I found many users from China had the same issue:

 

An SSL error has occurred and a secure connection to the server cannot be made.

 

I think the rules changing of GFW is the reason for us.

 

After using a SOCKS5 proxy, I can sync the notes now.

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