Fujitsu Scansnap iX500 won't scan, giving hardware error

[cmcferrin 0]

I have a Fujitsu Scansnap IX500 document scanner which has worked flawlessly for a while now. But I recently moved and after the move it won’t work anymore. The button flashes orange instead of blue for a while after turning it on, and when I hit the button to try a scan it always gives me a hardware error 0xD00400D, an “inside device exception”.

I tried opening it up, cleaning the insides, etc, but no luck.

Anyone have any ideas or know of a good service center?

[JMichaelTX 4,117]

Your best bet is to contact Fujitsu Scansnap support:

See Contact Us - Fujitsu United States