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CharlesHodgson

Skitch images saved to Evernote missing

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Yesterday I used Skitch to take images of furniture, added text (dimensions) then saved to Evernote, received the confirmation note that Skitch puts up. Today I see in Evernote the notes were posted, but there are no images. instead there are those little broken image placekeepers. Are the images gone forever? I can't find them on the iPhone 5 running 9.1

 

Very frustrating because I am now in a different city! Especially because I tested it before and it did work.

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I use Skitch and Evernote daily across multiple devices.  I started seeing this issue on iOS devices on 11/3.  Sometimes images will upload, but most of the time they will not.  Android devices are unaffected.

 

What's going on?

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I'm new with Skitch and i have the same problem. The only use avaiñable on my iPad is to copy to the clipboard and paste on the new note.

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I had the same issue starting on ~4 Nov too.  Still continuing.  Skitch will say saved to evernote, a note will appear with the correct time stamp but there will not be any image.

 

The Skitch/Evernote feature is one of the best!  It had worked so well, that it became a key tool of my digital life.

 

I am a little disapointed that we have not seen anything from support, even a we are working on it.

 

Note I have found a work around, the skitch image is saved to photo, and you can up load it there but pay a big penalty in image quality.

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Note I have found a work around, the skitch image is saved to photo, and you can up load it there but pay a big penalty in image quality.

 

This is what I've been doing as well.  It's interesting that the image shows up in Evernote after saving any changes you made to it, but it won't save if you upload directly to it.  The lack of a response is to this issue is sad.

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I'm seeing a similar issue, but no note is being created at all. I used to use this all the time to transfer screen caps from iOS device testing to my evernote account. Now I'm getting the "Saved to Evernote" message but no notes are being created, either on mobile or synced to my account. 

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Yesterday I used Skitch to take images of furniture, added text (dimensions) then saved to Evernote, received the confirmation note that Skitch puts up. Today I see in Evernote the notes were posted, but there are no images. instead there are those little broken image placekeepers. Are the images gone forever? I can't find them on the iPhone 5 running 9.1

 

Very frustrating because I am now in a different city! Especially because I tested it before and it did work.

 

 

I use Skitch and Evernote daily across multiple devices.  I started seeing this issue on iOS devices on 11/3.  Sometimes images will upload, but most of the time they will not.  Android devices are unaffected.

 

What's going on?

 

 

I'm new with Skitch and i have the same problem. The only use avaiñable on my iPad is to copy to the clipboard and paste on the new note.

 

 

Comment

I had the same issue starting on ~4 Nov too.  Still continuing.  Skitch will say saved to evernote, a note will appear with the correct time stamp but there will not be any image.

 

The Skitch/Evernote feature is one of the best!  It had worked so well, that it became a key tool of my digital life.

 

I am a little disapointed that we have not seen anything from support, even a we are working on it.

 

Note I have found a work around, the skitch image is saved to photo, and you can up load it there but pay a big penalty in image quality.

 

 

I'm seeing a similar issue, but no note is being created at all. I used to use this all the time to transfer screen caps from iOS device testing to my evernote account. Now I'm getting the "Saved to Evernote" message but no notes are being created, either on mobile or synced to my account. 

 

Hi all -

 

Thanks for bringing this issue to our attention. I've gone ahead and converted your posts into support tickets and a support representative should respond with assistance shortly.

 

Thanks!

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On 8. Dezämber 2015 at 1:22 AM, Lawlitta said:

 

 

 

 

 

 

 

 

 

Hi all -

 

Thanks for bringing this issue to our attention. I've gone ahead and converted your posts into support tickets and a support representative should respond with assistance shortly.

 

Thanks!

Hi - any update on the issue?

 

in addition to the picture missing, I realized that it is being saved in the wrong Notebook. I selected "Notebook A" in Skitch, but it's selected in "Notebook B"

 

thanx for a solution. Can you please also provide a timeline of solution to above?

 

thank you. 

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17 hours ago, soundbubble said:

Hi - any update on the issue?

 

in addition to the picture missing, I realized that it is being saved in the wrong Notebook. I selected "Notebook A" in Skitch, but it's selected in "Notebook B"

 

thanx for a solution. Can you please also provide a timeline of solution to above?

 

thank you. 

What's your ticket number? I can look up the status with our support team. 

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5 hours ago, Lawlitta said:

What's your ticket number? I can look up the status with our support team. 

Dear Lawlitta,

my ricket number is 1439897

 

thanx. 

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9 hours ago, soundbubble said:

Dear Lawlitta,

my ricket number is 1439897

 

thanx. 

Thanks! A support representative has responded to your ticket. Let me know if you didn't receive an email.

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Has anyone heard back regarding their tickets?  I got a response back in December and submitted the the logs they requested, but I have yet to hear any updates.

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19 hours ago, soundbubble said:

I am at the same spot where I submitted logs. That was today. I still have to get a reply. 

Our office was closed yesterday for a U.S. holiday, however one of our support representatives logged on to respond to your latest message. If you're not receiving the messages, please let me know. 

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20 hours ago, Cheese Patrol said:

Has anyone heard back regarding their tickets?  I got a response back in December and submitted the the logs they requested, but I have yet to hear any updates.

Not receiving a response since December doesn't seem right. What's your ticket number? I'm happy to look into what happened. 

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11 minutes ago, Lawlitta said:

Not receiving a response since December doesn't seem right. What's your ticket number? I'm happy to look into what happened. 

Ticket # is 1341125

But based on the article I posted above (and an old e-mail I stumbled upon), Skitch is being dropped so I take it that's why no one has received a response.

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33 minutes ago, Cheese Patrol said:

Ticket # is 1341125

But based on the article I posted above (and an old e-mail I stumbled upon), Skitch is being dropped so I take it that's why no one has received a response.

We're still supporting Skitch for Mac and iOS devices, and it looks like you're on an iPhone :-).

Our sincerest apologies for not responding. There was a human error and we didn't mark the ticket appropriately and will take this as a learning opportunity. The support representative that was assisting you will respond today. Thank you for understanding!

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4 minutes ago, drift_through_the_hills said:

I have also not heard back on my ticket for the same issue, #1341129 

We responded to your request on December 8th. Did you not receive it? Please check your spam inbox. We'll go ahead and resend the response. 

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looks like i'm not the only one with this issue -_- this is the first time i've tried skitch on iphone. great first impression :(

did everyone else's issues get resolved? what did you have to do? in the meantime, i've filed a ticket and am waiting on a response.

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5 months later and the issue is still occurring.  Yay.

The worst part of this is that when it started happening, I was using the free plan and, even though images failed to show up in Evernote, they'd still count against my monthly storage quota.

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7 months later and the bug remains. Just don't ask me to create another support ticket, enough people already reported this issue and you didn't fix it.

how much time yet or how many tickets describing the same bug you need to finally fix it???

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I found a workaround for this problem. Instead of 'save', choose: share -> more -> Evernote. You should see different popup than the one you see when saving. So far it works for me every time. I wonder what's the purpose of the save button...

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As a workaround to this problem, you can simply send your Skitch content to your Evernote email address. In Windows, just go to Tools > Account Info to find out what it is (or in iOS, Account > Settings > Evernote Email Address). Then in Skitch say you want to email the content instead of sending it directly to Evernote.

Hope that helps!

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