EN Enthusiast 26 Posted July 14, 2015 Share Posted July 14, 2015 I've submitted frequent crash reports and support ticket submissions and have never gotten a response from anyone at EN. I've paid for a Premium subscription for years and one of the big reasons in the past was that I could actually get support. The most recent support ticket submission is emblematic. I submitted it last Thursday and got the automated response assigning me a number. I have had no follow up, contact, etc. from EN since. I've sent emails replying back to that automated response - no replies or acknowledgement. I can only assume the EN has shut down support by humans. As an aside - my EN for Windows crashes multiple times daily despite having the latest version. Link to comment
Level 5* JMichaelTX 4,117 Posted July 14, 2015 Level 5* Share Posted July 14, 2015 EN support for Premium users has been spotty. If you are not getting a timely response via email, or your issue is urgent/critical, I suggest you use EN Support Chat: See Evernote Chat Support., available business days 7am-7pm US CST. (Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.) Link to comment
Ex Employees charboyd 272 Posted July 14, 2015 Ex Employees Share Posted July 14, 2015 I've submitted frequent crash reports and support ticket submissions and have never gotten a response from anyone at EN. I've paid for a Premium subscription for years and one of the big reasons in the past was that I could actually get support. The most recent support ticket submission is emblematic. I submitted it last Thursday and got the automated response assigning me a number. I have had no follow up, contact, etc. from EN since. I've sent emails replying back to that automated response - no replies or acknowledgement. I can only assume the EN has shut down support by humans. As an aside - my EN for Windows crashes multiple times daily despite having the latest version. Sorry to hear that you are having issues. Will you please share a bit about the issue you are experiencing and the ticket number you've been assigned? This info will help us towards getting your issue resolved Link to comment
EN Enthusiast 26 Posted July 14, 2015 Author Share Posted July 14, 2015 The program freezes multiple times a day. The cursor will spin and do nothing for 30 min. at a time. This happens when opening the program, syncing, merging notes, creating tables of contents, uploading notes, etc. The automated response issued ticket 1149526 last Thursday. You also have my log file which I sent after receiving the automated response. Link to comment
Ex Employees charboyd 272 Posted July 14, 2015 Ex Employees Share Posted July 14, 2015 I've escalated your issue in the queue. You should be contacted via email shorty Link to comment
JaMee 1 Posted August 29, 2015 Share Posted August 29, 2015 My evernote also hangs-up/crashes multiple times a day. Did you ever get your problem resolved? Link to comment
EN Enthusiast 26 Posted August 29, 2015 Author Share Posted August 29, 2015 Yes, it took a while, but not having the issues. Am glad I posted here so they would escalate the issue and I got a response. Ended up installing a newer beta version (which I think has since been released to all Win [EN] users). Link to comment
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