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mrstucci

Error message when trying to update to 6.0.15...

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Hi-I have tried numerous times to update my Evernote but all I get is an error message that says that there was an error when downloading the file. What do I do? I am a Premium member and this happens often to me. Judy

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Since you are a Premium member, you have access to EN Support Chat for immediate response.

 

Since you said "this happens often to me" it sounds like some part of the Evernote install/setup has become corrupt.

So, you might want to try a clean reinstall:

See How to Completely Remove and Reinstall EN Mac 

 

See Evernote Chat Support., available business days 7am-7pm US CST. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

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This dialog appears when we detect that there's been file corruption in the upgrade process.  Previously you would have crashed if you launched Evernote.  For some reason this occurs for a few people all of the time and never for others.  We do not know why this happens.  The solution is simply to download Evernote from Evernote.com.  

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I was getting the same error. I realized that the issue probably had to do with checking the current install, and upon doing that check an error was encountered because I had changed the Evernote app icon. Upon reverting back to the original app icon, the update worked. So, my hunch was probably right. Also, a clean install by downloading the app from Evernote.com and replacing the old app would have worked, too.

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