Evernote.exe encountered a problem and needs to close

[Jacob Østergaard 1]

I have Evernote installed at my Windows PC and get the following error window when I start Evernote:

Fatal error

Evernote.exe v.5.8.13.8152 encountered a problem and needs to close

 

I have tried to remove and reinstall Evernote without solving the issue (the error appears after login). I have no problems with the same user account on my iPad and iPhone.

 

I will appreciate any help to solve the issue.

 

Kind regards,

Jacob

[JMichaelTX 4,117]

Since you have already done a normal, Windows, uninstall/reinstall, you may now want to use an app uninstaller.

 

See Procedure for Clean Reinstall of Evernote Windows Using Revo

[Kodiak 0]

This started happening to me this week.  I've run the REVO uninstaller and when evernote relaunches it goes through the sync process and stays up until I click on a note.  I'm not sure if it is one particular note or any note.  None-the-less, it results in the C++ Runtime error and the message "Evernote v.5.8.13.8152 encountered a problem and needs to close.  Sorry."

 

Very annoying.

 

Problem is with windows 7 32-bit.

 

Works well on my Mac and iPhone.

 

 

7/9/15 - 14:19

Assuming that the issue was with a note and not with the platform. I went to evernote on the web and located a note that was kicking out a script error. I deleted that note and now the platform does not crash.  Since this is only crashing the Windows platform, I will try to "Copy" the note from Mac while off-line, before synching to try to recover the data. Also, since it only happens on Windows, I think that the Evernote team should look at this condition as a bug.

 

TTFN.

[JMichaelTX 4,117]

Also, since it only happens on Windows, I think that the Evernote team should look at this condition as a bug.

 

I agree.

 

I recommend that everyone who experiences a bug to submit a bug report.  This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix.

 

Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue".

[Jacob Østergaard 1]

Thank you JMichael. Revo uninstall did the job! :-)