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alessandrobondi

evernote desktop app can not be installed on pc after REVO UNINSTALL

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Uninstall webclip addon of your browser(s) and retry.

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Did you restart computer before reinstalling ?

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oh I forgot, it seems obvious but you have to enter evernote in the "find string" field...

it finds nothing either ?

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hmmm, last thing, did you check in the window process manager (not sure of the translation) if, oddly, there isn't a EN process running ?

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Hi alessandrobondi,

 

If you have not already done so, please open a ticket with the support team.

 

https://www.evernote.com/SupportLogin.action

 

For others looking here for help installing the windows app, please do not use the Revo uninstaller unless directed by Evernote Support.  The uninstaller does remove some files that are helpful in diagnosing installation errors.  Best bet is to open a ticket and see if the support folks can help.

 

Thanks.

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[08/12/2015 12:00:00] Evernote 5.8.13.8152 Installation has started

[08/12/2015 12:00:00] Running as user: Alessandro Bondi

[08/12/2015 12:00:00] Initializing installed product finder.

[08/12/2015 12:00:00] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.

[08/12/2015 12:00:00] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed.

[08/12/2015 12:00:00] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}.

[08/12/2015 12:00:00] Located product GUID in HKLM.

[08/12/2015 12:00:00] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} install location is C:\Program Files (x86)\Evernote\Evernote\

[08/12/2015 12:00:00] Error getting product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} version from the registry

[08/12/2015 12:00:00] Initializing installed product finder.

[08/12/2015 12:00:00] No products with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} found.

[08/12/2015 12:00:00] Checking registry for upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} (E190C2EAF5FC03e468956D042EA3B899).

[08/12/2015 12:00:00] Upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} was not found in the registry

[08/12/2015 12:00:00] Initializing installed product finder.

[08/12/2015 12:00:00] Checking if product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed.

[08/12/2015 12:00:00] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not installed.

[08/12/2015 12:00:00] Checking registry for product {A5C8B875-E86C-4783-83F4-F35E788FFC29}.

[08/12/2015 12:00:00] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was not found in the registry

[08/12/2015 12:00:00] Checking for already installed products

[08/12/2015 12:00:00] Detected version  installation

[08/12/2015 12:00:00] PerUser install by another user: abort.

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