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Cancel Support Ticket ?


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Hi

 

I reported a problem today and was issued with a ticket number. However I have since managed to fix the problem and would like to cancel the ticket, but I cannot see any way of doing this. Is it possible to cancel a ticket and if so, how?

 

Brian P

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  • Level 5*

Hi - thanks for your query;  it will normally take some days for Evernote to get back to you on a ticket,  so you might not have a specific contact point for a while - if you post the number here we can ask a forum admin to close the query for you,  or if you use twitter,  you could send a message to @Evernotehelps

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Hi - thanks for your query;  it will normally take some days for Evernote to get back to you on a ticket,  so you might not have a specific contact point for a while - if you post the number here we can ask a forum admin to close the query for you,  or if you use twitter,  you could send a message to @Evernotehelps

 

Thank you - the ticket number in question is  # 1137133 

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  • Level 5*

In good conscience you could also just reply to the email with the ticket number in it informing them that the problem is fixed.

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