Evernote occasionally fails to synchronize

[RonaldU 0]

Dear Evernote community,

 

Our business is using a premium account from Evernote for management. The software appears to work, however we have some issue's with the main user (and Evernote advocate). Sometimes, synchronizing just fails. Evernote is installed on Windows 2008 R2 & iPad.

 

I'm posting a log with some elements obscured since this is a HRM employee.

 

 14:48:05 [9160] 0% Connecting to business Blzzz
14:48:05 [9160] 0% Connecting to business Blzzz
14:48:05 [9160] 0% Loaded business updateCount: 10592
14:48:05 [9160] 0% Client is up to date with the business server, updateCount: 10592
14:48:05 [9160] 0% Connecting to business Blzzz
14:48:05 [9160] 0% Connecting to business Blzzz
14:48:05 [9160] 0% Updating business server items
14:48:05 [9160] 0% Updating business notebook "zzzzzzzzzz"
14:48:05 [9160] 0% * guid={F4276D20-0D91-4557-909D-BAD2F8B80A56}
14:48:06 [9160] 0% EDAMUserException: errorCode=PERMISSION_DENIED parameter="Notebook.stack"
14:48:06 [6676] Client synchronization finished, status: failed
14:48:06 [6676] * error: Sync failed due to unexpected behavior client side
14:48:06 [6676] * elapsed time: 2s
14:48:16 [7052] 0% Connecting to www.evernote.com/edam/note/s423
14:48:16 [7052] 0% Connecting to www.evernote.com/edam/note/s427
14:48:16 [7052] 0% Retrieving note lock status for "zzzzzzzzzzzzz"
14:48:16 [7052] 0% * guid={8BFCF908-3E71-43B5-B7F3-31FA683862EA}
14:48:16 [7052] 0% * noteUpdateSequenceNumber: 10516
14:48:16 [7052] 0% * viewingUserIds: ba839

 

Does anyone share the same experience? Google only yields results related to incorrect use of the public API. However, we are using the official client.

 

Some more info about the client:

 

Evernote for Windows 5.8.6.7519 (275519) Public

OS: Windows 6.1.7601 Service Pack 1

User: zzzzz

Memory: 62.7MB

Created: 2015/06/29 14:40:43

...

 

10:11:26 [10008] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

10:11:26 [10008] Evernote for Windows 5.8.6.7519 (275519) Public

10:11:26 [10008] Common Editor 8 (9826ebc1b5bfd5fc2abec50be163ea722990099d)

10:11:26 [10008] Client info: Evernote Windows/275519; Windows/6.1.7601 Service Pack 1;

 

...

 

10:11:28 [10008] Opened database: C:\Users\zzzzz\AppData\Local\Evernote\Evernote\Databases\zzzzzz.exb (205MB Fixed)

[maxikk 17]

Sorry for the inconvenience. Please, upgrade to the latest Evernote version (5.8.11). This issue has been fixed.

 

Thanks,

Max

[RonaldU 0]

Sorry for the inconvenience. Please, upgrade to the latest Evernote version (5.8.11). This issue has been fixed.

 

Thanks,

Max

 

We installed 5.8.12 this morning. Fingers crossed...

[LDW 0]

I have the latest version installed on windows 7, I still get this message

 

"Evernote has failed to synchronize due to error on server side"

 

Please advise?

 

Also can't resize images in Windows? on Mac

Also... Cant get webclipper for chrome, on internet explore?

 

Would appreciate a phone call with support staff as a premium user?

 

 

 

please mail me

[JMichaelTX 4,117]

I have the latest version installed on windows 7, I still get this message

 

"Evernote has failed to synchronize due to error on server side"

 

Please advise?

 

Would appreciate a phone call with support staff as a premium user?

 

please mail me

 

First, you should remove your email address from your post if you don't want to get spam mail.

 

I have seen your sync error myself a number of times recently.  It means there is some problem on the Evernote Service side of things, and in general there is nothing you can do to fix.

However, Evernote usually fixes their problem very quickly, within minutes.

If you are finding that the sync error persists for more than an hour, then you might want to try this:

• Sign out of Evernote app, restart your PC/Mac, sign back in to Evernote app

Since you are a Premium account owner, you have access to EN Support Chat, the fastest way of getting support.

It is unlikely that Evernote will send you an email as a result of your post.  You need to either do a  EN Chat, or submit a bug report.  See links below.

 

See Evernote Chat Support., available business days 7am-7pm US CST. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

 

I recommend that everyone who experiences a bug to submit a bug report.  This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix.

 

Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and  "Log in issues".

[RonaldU 0]

Fwiw, my issue has been fixed so I would recommend you open a new topic if you prefer to continue to use the forum for support issue's.