Your Go To Guy 0 Posted June 21, 2015 Share Posted June 21, 2015 I have been using Evernote for a while now and recently decided to upgrade to pro. My thought behind this was that offline notes would finally allow me to work on them using either my android tablet or phone. Unfortunately only small simple notes seem to work. For example I have a simple numbered list with approx 500 movie titles that I use to catalogue what Blu-rays / DVDs I have. Anytime I try to edit this with either my phone or tablet, it attempts to open it then freezes the app completely. I now feel like I have completely wasted my money buying the service for a year. I have tried several solutions online only to find out that it still does not work. What is going on? I can't seem to find a solution, I can't seem to find a cancellation or refund page from Evernote. Any help would be greatly appreciated. Link to comment
Morticia 193 Posted June 21, 2015 Share Posted June 21, 2015 Does both phone and tablet freeze? Sound like its time for supportHere is a great text how to do that!Best practices: submitting a support ticket Link to comment
Your Go To Guy 0 Posted June 21, 2015 Author Share Posted June 21, 2015 Yes I have both LG G3 phone and Nexus 10 tablet, both running lollipop. I can confirm that they freeze on both. Link to comment
Morticia 193 Posted June 21, 2015 Share Posted June 21, 2015 That ruled out your Androids. Lollipop have/had some issue with Evernote. The camera freeze in some gadget. Link to comment
catsknit 17 Posted June 24, 2015 Share Posted June 24, 2015 Can you open it on the computer app or on the web from a computer? If so, maybe try copying the info into a new note, resaving and see if it will open on your devices. Link to comment
Your Go To Guy 0 Posted June 24, 2015 Author Share Posted June 24, 2015 Thanks for the reply, tech is working on the issue as we speak. I submitted a ticket as per the suggestion above. I have been back and forth with them, this was actually one of their recommended steps. Link to comment
Ex Employees Jason Casey 14 Posted July 8, 2015 Ex Employees Share Posted July 8, 2015 Hi Go To Guy, It looks like we'll have this fixed in our next update. I've sent you an email with the details. It appears to be an issue with how we are handling long numbered lists on Android. A temporary work around is to change that long numbered list into a bulleted list. Once we have this fixed you'll be able to change that bulleted list back to a numbered list without any issues. Thanks for your patience! Link to comment
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