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Shahin

Evernote is not responding v5.8.6.7519

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hi all, 

Can not open evertnote in Windows 7 x64. Till yesterday evening all worked fine, but now when trying to open evernote shows "not responding". Tried to solve with different ways - restart evernote services, restart pc, except re-install.

Problem details :

 

Description:
  A problem caused this program to stop interacting with Windows.
 
Problem signature:
  Problem Event Name: AppHangXProcB1
  Application Name: Evernote.exe
  Application Version: 5.8.6.7519
  Application Timestamp: 55428109
  Hang Signature: ea70
  Hang Type: 128
  Waiting on Application Name: lsass.exe:lsasspirpc
  Waiting on Application Version: 0.0.0.0
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Hang Signature 1: ea7081be59f7fa62201079bd5097fee2
  Additional Hang Signature 2: 3383
  Additional Hang Signature 3: 3383090178c97d0d1984948f556cb8c8
  Additional Hang Signature 4: ea70
  Additional Hang Signature 5: ea7081be59f7fa62201079bd5097fee2
  Additional Hang Signature 6: 3383
  Additional Hang Signature 7: 3383090178c97d0d1984948f556cb8c8
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
Also, screenshot added to attachment
 
Please help to solve this problem 
 
Thanks in adnvance
 
Shahin
 

post-260514-0-79893200-1433929731_thumb.

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logs in windows event list:

 

Fault bucket , type 0
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
 
Problem signature:
P1: Evernote.exe
P2: 5.8.6.7519
P3: 55428109
P4: 3fe7
P5: 128
P6: lsass.exe:lsasspirpc
P7: 0.0.0.0
P8: 
P9: 
P10: 
 
Attached files:
 
These files may be available here:
C:\Users\<user>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Evernote.exe_c5d126e13bc7d4a13f5e1676cad98a694641211_227c7cfd
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 94b6f0d0-0f4f-11e5-8846-20689d6172b0
Report Status: 0

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Hi.  I'd think your next step would be a reinstall.

 

Protect your database just in case - it shouldn't be affected by the operation,  but if you have any unsynced data - local notebooks or recent notes - your database is the only record.

  • Make sure Evernote isn't running (which seems unlikely,  but still..)
  • locate folder at C:\Users\<user>\AppData\Local\Evernote\Evernote\Databases
  • copy/ zip database folder to desktop
  • uninstall Evernote
  • restart computer
  • download and install latest version as administrator

We're currently on 5.8.8.7837 - if you have a special reason for staying with an older version,  you can probably find recent ones here - http://www.afterdawn.com/software/desktop/notes/evernote_for_windows.cfm#all_versions

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