Evernote is not responding v5.8.6.7519

[Shahin 1]

hi all, 

Can not open evertnote in Windows 7 x64. Till yesterday evening all worked fine, but now when trying to open evernote shows "not responding". Tried to solve with different ways - restart evernote services, restart pc, except re-install.

Problem details :

 

Description:

  A problem caused this program to stop interacting with Windows.

 

Problem signature:

  Problem Event Name: AppHangXProcB1

  Application Name: Evernote.exe

  Application Version: 5.8.6.7519

  Application Timestamp: 55428109

  Hang Signature: ea70

  Hang Type: 128

  Waiting on Application Name: lsass.exe:lsasspirpc

  Waiting on Application Version: 0.0.0.0

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Hang Signature 1: ea7081be59f7fa62201079bd5097fee2

  Additional Hang Signature 2: 3383

  Additional Hang Signature 3: 3383090178c97d0d1984948f556cb8c8

  Additional Hang Signature 4: ea70

  Additional Hang Signature 5: ea7081be59f7fa62201079bd5097fee2

  Additional Hang Signature 6: 3383

  Additional Hang Signature 7: 3383090178c97d0d1984948f556cb8c8

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

Also, screenshot added to attachment

 

Please help to solve this problem 

 

Thanks in adnvance

 

Shahin

 

[Shahin 1]

logs in windows event list:

 

Fault bucket , type 0

Event Name: AppHangXProcB1

Response: Not available

Cab Id: 0

 

Problem signature:

P1: Evernote.exe

P2: 5.8.6.7519

P3: 55428109

P4: 3fe7

P5: 128

P6: lsass.exe:lsasspirpc

P7: 0.0.0.0

P8: 

P9: 

P10: 

 

Attached files:

 

These files may be available here:

C:\Users\<user>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Evernote.exe_c5d126e13bc7d4a13f5e1676cad98a694641211_227c7cfd

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: 94b6f0d0-0f4f-11e5-8846-20689d6172b0

Report Status: 0

[gazumped 11,637]

Hi.  I'd think your next step would be a reinstall.

 

Protect your database just in case - it shouldn't be affected by the operation,  but if you have any unsynced data - local notebooks or recent notes - your database is the only record.

• Make sure Evernote isn't running (which seems unlikely,  but still..)
• locate folder at C:\Users\<user>\AppData\Local\Evernote\Evernote\Databases
• copy/ zip database folder to desktop
• uninstall Evernote
• restart computer
• download and install latest version as administrator

We're currently on 5.8.8.7837 - if you have a special reason for staying with an older version,  you can probably find recent ones here - http://www.afterdawn.com/software/desktop/notes/evernote_for_windows.cfm#all_versions

[Shahin 1]

hi,

re-install solved my problem.

 

Thanks for support

 

Shahin