LuisBrudna 5 Posted June 3, 2015 Share Posted June 3, 2015 Im getting a error message when I try to make a payment with a international credit card (Im from Brazil). Please, help. Link to comment
Level 5* gazumped 11,652 Posted June 3, 2015 Level 5* Share Posted June 3, 2015 Hi. Submit a CS support request by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action-or reach out on Twitter @Evernotehelps Link to comment
LuisBrudna 5 Posted June 3, 2015 Author Share Posted June 3, 2015 I have submitted and received no response. Link to comment
Level 5* gazumped 11,652 Posted June 3, 2015 Level 5* Share Posted June 3, 2015 Hi - were you given a ticket number? Link to comment
Level 5* gazumped 11,652 Posted June 4, 2015 Level 5* Share Posted June 4, 2015 Hi again - well, you're in a queue at least; you should get a follow up reasonably quickly, though it can take a few days... Link to comment
LuisBrudna 5 Posted June 5, 2015 Author Share Posted June 5, 2015 Days...Its internet! Year 2015.Days to solve a PAYMENT issue?! Link to comment
LuisBrudna 5 Posted June 5, 2015 Author Share Posted June 5, 2015 Some minutes ago I received a message from support. They are trying to solve the issue. .. Link to comment
Level 5 jbenson2 2,147 Posted June 5, 2015 Level 5 Share Posted June 5, 2015 Way to go Gazumped ! Link to comment
Level 5* JMichaelTX 4,117 Posted June 5, 2015 Level 5* Share Posted June 5, 2015 Days...Its internet! Year 2015.Days to solve a PAYMENT issue?! This continues to amaze me. Making purchases/payments via the Internet is such OLD technology.Yet Evernote continues to fumble this ball time and time again. I've seen payment issues reported here for well over a year. Link to comment
S.nxs 0 Posted July 30, 2015 Share Posted July 30, 2015 The administrator of my account can't hasn't been able to make a payment since Tuesday. The unexpected error message pops up. We submitted a ticket request for support. However there solution-a link to the same payment page did not work. This is very frustrating. We are losing business by the day due to this. Like everyone else you has complained of this issue, we've verified that it's not an issue in their end. Link to comment
Level 5* gazumped 11,652 Posted July 30, 2015 Level 5* Share Posted July 30, 2015 The administrator of my account can't hasn't been able to make a payment since Tuesday. The unexpected error message pops up. We submitted a ticket request for support. However there solution-a link to the same payment page did not work. This is very frustrating. We are losing business by the day due to this. Like everyone else you has complained of this issue, we've verified that it's not an issue in their end. Hi - as with previous cases, quote your support ticket number here and we can flag it for an Admin to look at... Link to comment
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