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Why does Evernote's usability keep getting worse with each version?

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With each new version in the last year or two I've received little of value in the upgrades yet I've seen an annoyingly large drop in quality and usability where it counts. Simple note editing has gotten more buggy. For example, encryption features are worse than when it began. My mac and iphone cannot even read my encrypted notes anymore, only on Windows. I've lost encrypted notes a couple of times and had to go back to history. I can't add a hyperlink into an encrypted note anymore because as soon as the link dialog pops up the crypt collapsed and the link goes outside. None of this was an issue before.

 

The suggested notes that keeps popping up at the bottom alters the view of the current note and is also *very* disrupting to flow. A nice feature, pretty, and I bet it took a lot of developer hours to implement but with no consideration to how it disrupts the user flow I had to disable it - wasted time that could have been spent fixing bugs. I am a developer, so I bet like most devs, Evernote's devs are more excited about working on new features than spending time getting the existing and oft used stuff working better. We've all heard the Pareto's Law (80/20 rule). All these features are in the 20% used category and are causing regressions on the quality of the features we use 80% of the time. This is where I felt Apple was great in the past, they focused on that 80% of what is used and spent twice as much time making it perfect as say Windows would, so everything is well thought out....not as much superfluous features but each feature a masterpiece.

 

I need to return to version 4.2 or something. That brings up another point, every install/upgrade still fails with an error! I have to go find the MSI deep in my profile temp folder and execute it manually. Been that way since 4.4. Lot's of people are in the same boat here...why hasn't this been fixed? Kind of critical isn't it?

 

Sure, there have been some cool features added - like the Chat, better Notebook sharing, etc. I've converted a number of people to Evernote in the past, including my business partner so better interaction with friends was wanted. I was looking forward to these new features yet I find they came and I haven't needed them as much as I expected. Rather than reap the rewards of these features I can't get over the loss of quality to the core product. I used to be a product evangelist. Now I no longer recommend Evernote to anyone and that is sad. My converts are saying the same thing so only my business partner is left anyway. I love new features, but not if they are breaking old and needed functionality.

 

I'm a premium user, if the quality of Evernote's usability continues to fall over the next year I am abandoning it for something else. Please work making the core better. Sit your developers or testers down and have them *really* use the product. I want to be an evangelist again.

 

Colin

 
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....  I can't add a hyperlink into an encrypted note anymore because as soon as the link dialog pops up the crypt collapsed and the link goes outside. None of this was an issue before.  ....

All excellent points, Colin.  Workaround for this one, position in the encrypted text where you want the link, Ctrl-K to enter the link, be it Ctrl-V or typing.  Works for me anyway.

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....  I can't add a hyperlink into an encrypted note anymore because as soon as the link dialog pops up the crypt collapsed and the link goes outside. None of this was an issue before.  ....

All excellent points, Colin.  Workaround for this one, position in the encrypted text where you want the link, Ctrl-K to enter the link, be it Ctrl-V or typing.  Works for me anyway.

 

 

Thanks csihilling, but that's exactly what I've always done. Ctrl-K and Ctrl-V. As soon as the link entry dialog appears the crypt block collapses. I noticed the behavior changed a while ago when the program collapsed encryption any time you switched from Evernote to another app. Seems like a sane thing to do, but I think there should be a minute countdown (or 10 seconds even) before it collapses and resets if the user returns to Evernote. Reason is, I bet it's pretty common to cut and paste between apps. Ever since this new behavior I have to enter in my password for each item I want to cut and paste. In the old version (1 or 2 major versions back) I could cut and paste all the items I needed and enter my password once. 

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Interesting.  I should have asked, Mac or Win? 

 

Based upon your feedback I tried a test.  It works for me every time if it is the first link I am pasting into the newly encrypted text.  However, it fails on subsequent attempts, but not all.  It worked on a third subsequent, failed on a fourth and then worked on a fifth and then seemed to work every other insert after that.

 

Yeah, so it is broke!

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Interesting.  I should have asked, Mac or Win? 

 

Based upon your feedback I tried a test.  It works for me every time if it is the first link I am pasting into the newly encrypted text.  However, it fails on subsequent attempts, but not all.  It worked on a third subsequent, failed on a fourth and then worked on a fifth and then seemed to work every other insert after that.

 

Yeah, so it is broke!

 

Thanks for taking the time to verify! I really appreciate it. I actually use Mac and Windows, iPhone and Android...all of them! :)

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No problem, I get a little OCD to be sure I don't miscommunicate something or be flat wrong in matters of fact.  A compulsion to peel back the onion.  Can't fix it though.  :(  

 

(the problem or the OCD)

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I get a little OCD to be sure I don't miscommunicate something or be flat wrong in matters of fact.  

 

If that is "OCD" then everyone should have it.   :)

 

Back in the day, we called that "being thorough and checking your work".   ;)

Seems like it is a lost discipline these days.

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@JM

 

Well thanks for that.  IAC, I just don't want to lead anyone astray. 

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I am out on the road with my macbook. I tried to read one of my encrypted notes. Now not only is it decrypting it as blank, but it now saves it in that state so it blows away the whole note. I am so pissed. This app is quickly becoming useless. If anything, it should not blow away and lose a note. I got it from backup, but still. Repeated it a few times to the same effect. On my Windows machine I even decrypted the text, simplified formatting, converted to text and back, and re-encrypted...the retried on Mac but same thing...just blank on Mac and then saves it.

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We're on the encryption issue. It's a top priority with a fix coming in our next release.

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We're on the encryption issue. It's a top priority with a fix coming in our next release.

 

Jack, I hope that the multitude of table paste issues that were introduced in Ver 6.0.13 will also be fixed in the next release.

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Yes, I've experienced that as well.  @Jackolicious...Thanks for chiming in! I am glad it is on the immediate radar. :)


 

Jack, I hope that the multitude of table paste issues that were introduced in Ver 6.0.13 will also be fixed in the next release.

 

 

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Encryption features on the web don't work either. I can decrypt but the moment I click in the decrypted area it collapses to encrypted again and I cannot decrypt again without clicking on another note and then back. I can't edit the text and I can't copy it. This is soooo bad! I am done with paying Premium for this POS. It's been so downhill since early version 4.x

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Just upgraded to latest. Release notes say there were updates/fixes to the encryption. Yup, it's behavior has changed...but still totally *broken*!  (OSX) Now when I decrypt the background goes from white to gray. Still nothing in the decryption box shows up. It doesn't seem to wipe out the whole thing though, so that at least is a positive that I don't have to go through note history and restore every time. We'll see when I get back on Windows if the text is still in there.

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From reading this thread, it sounds like EN is already aware of this, but I'd just like to state it simply.

I'm using EN 6.0.6.1769, on Windows 8.

  1. I have an encrypted note.
  2. Click on it, enter password, so EN Windows decrypts it and displays it.
  3. I can successfully TYPE in the encrypted portion of the note
  4. However, I cannot PASTE into it.  If a click Ctl-V to paste, the text I am attempting to paste goes OUTSIDE the encrypted block and into the non-encrypted portion of the note.

A fix would be greatly appreciated.

Thanks

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