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samsung s4 gallery photos


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I have a Samsung s4 which up until recently had approx 250 photos stored in the gallery . There were also a few videos. About a week ago when I opened the gallery photos only the most recent 50 or so photos and videos are viewable. All the rest are now a grey screen with a small blue shape in a corner. when you try and open it says 'unable to load photo' or 'video' as appropriate. I know that I have not exceeded my storage space. Can anyone please help?

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  • Level 5*

Hi - sorry that you've had a problem,  but that's not an Evernote issue.  Were these images stored on your SD card?  It sounds like the images are corrupted in some way which may mean the card is on its way out.  You may get more help from your service provider or from Samsung's helplines.

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