lindend 18 Posted May 13, 2015 Share Posted May 13, 2015 I'm trying to share a notebook via workchat with another Evernote user (one who I had successfully shared notebooks before prior to workchat). When I start the chat to share the notebook, they never get notification of the chat nor any email notification that a chat has started. If they start the chat, I get a notification from a number (not an email address or a name). The other person only uses Windows and the web interface. I'm unsure where my request is going, but they definitely aren't receiving it. I have a premium account, they have a free account. As an aside, I really don't know what its become so involved to simply share a notebook via workchat. Used to be so easy. Link to comment
Level 5* JMichaelTX 4,117 Posted May 13, 2015 Level 5* Share Posted May 13, 2015 Since you said "If they start the chat, I get a notification from a number (not an email address or a name).", this may mean that you have selected the wrong email address to chat/share with. You might try unsharing/resharing, making sure you pick the correct email. Link to comment
lindend 18 Posted May 15, 2015 Author Share Posted May 15, 2015 I'm 100% sure I'm chatting with the right address. Its the same address I shared with earlier and the other account logs in under that specific email address. Why are the chat messages coming from a number and not an email address? Link to comment
Level 5* JMichaelTX 4,117 Posted May 15, 2015 Level 5* Share Posted May 15, 2015 It could mean that you have a Contact setup in your Address Book with that number as the name of the contact. Link to comment
lindend 18 Posted May 15, 2015 Author Share Posted May 15, 2015 That # is nowhere in my contacts/address book. Its a seemingly random 8 digit number and I don't see any phone # for that contact even remotely close to the this pseudo-random identifier. Does Evernote internally have a unique ID/number associated with each user? Could it be that? Link to comment
Level 5* gazumped 11,652 Posted May 15, 2015 Level 5* Share Posted May 15, 2015 There's at least one other thread with a user seeing a number instead of a name in a share, though I can't now find it. I seem to recall that Evernote were looking into this, so you might get some action with a bug report - choose "report a bug..." in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action - if you're a premium user you'll also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
lindend 18 Posted May 15, 2015 Author Share Posted May 15, 2015 Thanks. I've opened a ticket. No time for chat right now. Link to comment
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