Devoniaroad 2 Posted February 11, 2015 Share Posted February 11, 2015 1. I'm new to this forum. 2. I haven't used Evernote for a few weeks. Maybe 2-3 months. 3. I get this when I open it:"The last time you opened Evernote, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" I click "reopen" I get "Problem report for Evernote" I send it, I get "Evernote quit unexpectedly" Click "reopen" I go back to "The last time you opened Evernote, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" And I then go round and round in circles. Have restarted my Mac. Doesn't help. I rather think that others may have come across this problem. Can anybody advise me, please? Thanks. Link to comment
Level 5* Solution gazumped 11,658 Posted February 11, 2015 Level 5* Solution Share Posted February 11, 2015 Hi. If you haven't used Evernote for a while, you've skipped several updates so it may be worth uninstalling and re-downloading Evernote to get it current. Be patient because that may also involve upgrading the database which can take some time if you have a lot of notes. Once that's done, if you're still having problems, please let us know which version of Mac OS you're now running... Link to comment
gbarry 2,658 Posted March 12, 2015 Share Posted March 12, 2015 Gaz is right--we've done a bunch of work on crash at start up. Would suggest getting on the latest version first, and let us know if you continue to see the issue. Link to comment
Devoniaroad 2 Posted March 13, 2015 Author Share Posted March 13, 2015 Thanks very much. I did, and it seems to be working properly again. Much appreciated. 2 Link to comment
Markus G 0 Posted March 18, 2015 Share Posted March 18, 2015 Have a similar prob. Whenever I launch Evernote the coloured wheel appears and nothing happens. Have to force quit. Even re-installing app doesn't help. Any advise? Thanks in advance! Link to comment
stans 0 Posted March 18, 2015 Share Posted March 18, 2015 I'm having the same issue, which is not good as I've come to rely on this app.I've used Evernote for two years, accepting upgrades pretty much the same day they come out. I have not had any kind of issues like this previously. Link to comment
Level 5* gazumped 11,658 Posted March 18, 2015 Level 5* Share Posted March 18, 2015 .... if you're still having problems, please let us know which version of Mac OS you're now running... Link to comment
stans 0 Posted March 19, 2015 Share Posted March 19, 2015 All I had to do was kill the process "EvernoteHelper" and then Evernote was able to start. btw - this was on OSX 10.9.5 Link to comment
Markus G 0 Posted March 19, 2015 Share Posted March 19, 2015 Thanks for the advise. Doesn't work. The helper icon appears in the menu bar although it's not checked in the preferences?!?Can't close it, even when evernote is not running. The second the cursor moves over the helper icon the coloured wheel appears.I'm on OSX 10.9.5. as well Link to comment
Level 5* gazumped 11,658 Posted March 19, 2015 Level 5* Share Posted March 19, 2015 Hmmn. OK basic principles:Export any unsynced notes and/ or local notebooks to ENEX files (toggle tags to be included) File > Exit Evernote Backup current database uninstall Evernote / restart / reinstall Evernote from direct (Evernote.com) download check for activity... if not working - uninstall Evernote / remove all database information restart reinstall Evernote from direct download, rebuild database from server reimport ENEX notesORraise a support ticket by choosing "login/account access issue" in the first dropdown after logging in here> https://www.evernote.com/SupportLogin.actionEdit: - and if confused by any of the above, please ask.... Link to comment
TLMurray 0 Posted May 6, 2015 Share Posted May 6, 2015 Hmmn. OK basic principles:Export any unsynced notes and/ or local notebooks to ENEX files (toggle tags to be included) File > Exit Evernote ... and so onORraise a support ticket by choosing "login/account access issue" in the first dropdown after logging in here> https://www.evernote.com/SupportLogin.actionEdit: - and if confused by any of the above, please ask.... I'm pretty sure everyone here crashes when it starts, so that first part isn't possible. Crashing for me as well, and I used it just yesterday. Every time it is Launch > crash message to send to Evernote > Send > quits > Apple crash reporter appears > OK. My content is on the web site okay, but what concerns me I don't see a way to extract it, should it become corrupt. Link to comment
Level 5* gazumped 11,658 Posted May 6, 2015 Level 5* Share Posted May 6, 2015 Hi. Are you on the latest version of the application? Link to comment
rhinos 0 Posted May 11, 2015 Share Posted May 11, 2015 I'm having the same issue as TLMurray.My Mac OS is 10.10.3, and I've used evernote everyday so it's been latest version.Suddenly it didn't launch anymore(SIGSEGV), and un-installing and re-downloading didn't solve the problem. Link to comment
Level 5* gazumped 11,658 Posted May 11, 2015 Level 5* Share Posted May 11, 2015 I'm having the same issue as TLMurray.My Mac OS is 10.10.3, and I've used evernote everyday so it's been latest version.Suddenly it didn't launch anymore(SIGSEGV), and un-installing and re-downloading didn't solve the problem. Hi. It's possible that a recent note has caused the issue. Check by logging in here in a desktop browser - https://www.evernote.com/Login.action Do you have any recent large or oddly-titled notes? I'd clean the Trash notebook out and deal with any conflicting change notifications if you have them too.. Do you recall what Evernote version you were about to update to when this happened? Link to comment
Jess Dewell 0 Posted May 26, 2015 Share Posted May 26, 2015 This is a useful conversion - to know I'm not alone. What my Mac tells me: OS X Yosemite / 10.10.3 What I've observed: changing connections (wired AND wifi) as well as shutting/restarting my computer cause something to happen to the app, and it tells me it can't open, it's corrupted, or to go download and install again. Link to comment
yoon sup choi 0 Posted January 24, 2016 Share Posted January 24, 2016 I have similar problem. I cannot launch the Evernote. 1. When I try to launch it, it shows 'Problem Report for Evernote'. After I send or cancel it, 2. It quits unexpectedly. It shows error message like below. So I deleted Evernote, and downloaded current version from evernote webpage for several times. But it's still the same... === Process: Evernote [1159] Path: /Applications/Evernote.app/Contents/MacOS/Evernote Identifier: com.evernote.Evernote Version: 6.4 (452969) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Evernote [1159] User ID: 501 Date/Time: 2016-01-24 23:18:16.038 +0900 OS Version: Mac OS X 10.10.5 (14F1509) Report Version: 11 Anonymous UUID: 01142784-A3CC-1746-0A23-D498BB50B62E Sleep/Wake UUID: E7C8D91D-EAD6-4CAE-83F2-38148EB618F0 Time Awake Since Boot: 17000 seconds Time Since Wake: 6300 seconds Crashed Thread: 0 main Dispatch queue: NSPersistentStoreCoordinator 0x600000a65940 Exception Type: EXC_CRASH (SIGSEGV) Exception Codes: 0x0000000000000000, 0x0000000000000000 Link to comment
Level 5* DTLow 5,736 Posted January 24, 2016 Level 5* Share Posted January 24, 2016 I was hoping someone would respond with a solution. My first attempt to resolve this would be to reboot my machine. Second, reinstall Evernote (which I see you've done) Link to comment
Level 5* gazumped 11,658 Posted January 24, 2016 Level 5* Share Posted January 24, 2016 ..and if it's still crashing, raise a support request and submit your Activity Log* - scroll to the bottom of this page to click the 'Contact Support' button. * - if you can... Link to comment
Level 5* JMichaelTX 4,117 Posted January 28, 2016 Level 5* Share Posted January 28, 2016 On 1/24/2016 at 8:23 AM, yoon sup choi said: I have similar problem. I cannot launch the Evernote. 1. When I try to launch it, it shows 'Problem Report for Evernote'. After I send or cancel it, 2. It quits unexpectedly. It shows error message like below. So I deleted Evernote, and downloaded current version from evernote webpage for several times. But it's still the same... For everyone having this type of serious startup issue, you may need to do a clean reinstall:See How to Completely Remove and Reinstall EN Mac Link to comment
leekosa 0 Posted October 12, 2017 Share Posted October 12, 2017 Just installed Evernote 6.12.3 on my Mac running Yosemite 10.10. Evernote now unexpectedly quits immediately upon startup every time. I have uninstalled and reinstalled Evernote but the problem persists. Link to comment
Level 5* gazumped 11,658 Posted October 15, 2017 Level 5* Share Posted October 15, 2017 On 13/10/2017 at 12:48 AM, leekosa said: Evernote now unexpectedly quits immediately upon startup every time. Hi. The latest beta release says it has resolved crashing issues, and may be worth a look; beware that this is a beta and other problems may arise - have a look at the release thread for the latest situation... Link to comment
Padzster 1 Posted April 25, 2019 Share Posted April 25, 2019 This login crash is happening for me too. I'm on Mac OS 10.13.6. I've tried with the AppStore version and the download version,; same login crash error report loop. Web access is fine. Link to comment
Caleb Jones 0 Posted April 29, 2019 Share Posted April 29, 2019 For anyone in the situation where a crash on startup due to a corrupted database prevents the export of local-only notebooks, I created a program that can help recover those that you're free to use (with zero warranty). I created it to recover several invaluable and irreplaceable notes I had. I posted on it here: Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now