Firedancer14 0 Posted January 28, 2015 Share Posted January 28, 2015 I upgrade to Premium last April. All seemed well. Recently I noticed that my status was 'Free'. Was I downgraded? Did the upgrade never happen? I do know that Evernote has not responded to my emails, but they have been very happy to take the money for the last 8 months. ok not a fortune, I agree, but the principle is still valid - you take money for a service you do not provide, that is fraud! Come on Evernote , talk to me. I will not go away and I am known for my persistence. Link to comment
Level 5* JMichaelTX 4,117 Posted January 28, 2015 Level 5* Share Posted January 28, 2015 You probably need to submit a Support Ticket with the "Account Issues" category. Click on Submit an EN Support Ticket. In the Support Form, select "Account Issue". Link to comment
Level 5* jefito 5,589 Posted January 28, 2015 Level 5* Share Posted January 28, 2015 I upgrade to Premium last April. All seemed well. Recently I noticed that my status was 'Free'. Was I downgraded? Did the upgrade never happen? I do know that Evernote has not responded to my emails, but they have been very happy to take the money for the last 8 months. ok not a fortune, I agree, but the principle is still valid - you take money for a service you do not provide, that is fraud! Come on Evernote , talk to me. I will not go away and I am known for my persistence.Evernote does not have email customer support. They're not committing fraud, but you do need to contact them via their approved channels. That would be, in your case, via a support ticket. If you don't get a response soon, then post back here; we may be able to help. Link to comment
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