Jump to content

Recommended Posts

Hi, I have an issue with my web clipper.

 

I was using the web clipper to take notes on a film for a paper I'm writing. In addition to text, these notes also included a lot of screen captures that I made by pausing my film and pressing "Clip rectangle or window" to take a screenshot.

 

All of the screen captures were displayed in the web clipper before I pressed "Save to Evernote." 

 

After saving my notes to evernote, I went to reread them on my evernote Mac App. None of the screen captures were displayed: "�en_attachment�"  appeared in their place. The same thing happened on evernote.com: I couldn't view my images.

 

When I clicked 'info' on my note, I realized its size was way over the alotted 4 MB (it is 26KB).

 

Is there any way to get the data back? Can I still get my original note (the way it was before I pressed 'save')? 

 

I'd be willing to pay premium membership to access those screen captures. 

 

Thanks!

Share this post


Link to post

Hi.  What were you using to view the film in the first place?  I'm not sure what has happened to your screen grabs,  but size isn't an issue - 4MB is roughly 150x greater than 26KB.

Share this post


Link to post

Thanks for your response!

 

I was watching it on Youtube. 

 

Evernote has never given me a problem like this before. I didn't take notes on the entire film at once; I took them in multiple chunks, so some of the other segments that were saved as separate notes are okay. 

 

Those files range from 9 MB to 16MB to 2 MB. 

 

Two segments (two separate notes) don't show screen captures. One is 69.2 KB; the other is 26 KB. I have a feeling that they're so much smaller because Evernote hasn't saved the images. 

 

They both display: "�EN_ATTACHMENT�." However, only one has synced with evernote web.

 

When I try to sync the other note through the Mac App, I get "Synchronization Error Occurred."  My network is operating properly, and as far as I know, I believe my computer is as well.

 

Could I try anything else? 

Share this post


Link to post

This happened to me in late December and again on Sunday.

 

 

I have several notes that are full of items like "�EN_ATTACHMENT�" and no clips, as below.

I am a premium account holder and there is no "HISTORY" on my notes like there used to be....

 

 

 

Kiro

 

�EN_ATTACHMENT��EN_ATTACHMENT�

 

�EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT�

 

Bing

 

�EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT��EN_ATTACHMENT�

 

 

Any help?

Can Dave Z and Cobi T get back in touch with me to help resolve?

Share this post


Link to post

I have the same issue. It seems to be related to collecting multiple images in the web clipper and then clicking "Save to Evernote" later. When I click Save to Evernote each time it works as expected. The content I'm clipping is flash, if it matters.

 

I have a mac, osx 10.10.3, and my EN desktop client version is 6.0.3.

 

I hope this gets fixed cause I really like saving multiple images in one shot.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...