GB_Texas 0 Posted January 21, 2015 Share Posted January 21, 2015 been long time user of EN and a subscriber few weeks ago I submitted a support ticket but EN has not responded... new EN install v 6.0.5 on Mac OS X 10.8.5 With previous versions, able to record audio notes into my notenew version unable to save notes. I am able see and press recordthe sound bar works (as audio is being detected) when ready to stop / save, click on SAVE No Audio file (where in previous versions audio file was visible) Tried uninstall / reinstall reboot cycles still no resolution thoughts ? Link to comment
Level 5* gazumped 11,508 Posted January 21, 2015 Level 5* Share Posted January 21, 2015 Hi. Interesting problem. Short term work-around - can you use another app to record to WAV or MP3 files and attach those to an EN note? Longer term - weeks is too long for a support request; did you get a ticket number? Please post it here and we can ask a Forum Admin to find out what's going on... Link to comment
Level 5* JMichaelTX 4,115 Posted January 22, 2015 Level 5* Share Posted January 22, 2015 @GB_Texas: Until Evernote issues a fix, you might try AudioNote. They have great apps for both Mac and iOS, which will sync using Dropbox.Of course, you can always attach the AudioNote file to an EN Note. AudioNote offers the advantage of allowing you to type while recording, and linking your text to the proper time in the recording. Link to comment
Tadas 0 Posted January 22, 2015 Share Posted January 22, 2015 Experienced this bug last night. Can't believe I lost a recording of a very important 70 minute meeting! Evernote, any solutions? Link to comment
Level 5* gazumped 11,508 Posted January 23, 2015 Level 5* Share Posted January 23, 2015 Experienced this bug last night. Can't believe I lost a recording of a very important 70 minute meeting! Evernote, any solutions? Hi. User forum here - we're not Evernote, or Support. If you're premium user you could start a support request by logging in to this page - https://evernote.com/contact/support/ - and go on to use the Chat system to get a quick response once you have a ticket number. Speaking as a user of Evernote - getting your recording back may not be possible; it depends where things went wrong. Did you see the recording finish successfully and sync the note afterward? In that case the recording may be available at EN Web - link as above. If you're a premium user (even if only for a month...) you would have access to 'Note History' which might include a version of that note with the content intact. If the recording didn't finish and/ or the note wasn't synced, then the data is somewhere on your device, but probably unrecoverable. For many reasons it's sometimes better to use an external app like AudioNote (suggested above) to record audio, and save the result to Evernote; and for an important event I'd tend to use more than one device to record. Battery problems, crashes and glitches are always possible on any device... Link to comment
abreiner161 0 Posted April 12, 2018 Share Posted April 12, 2018 I have been having this problem since installing High Sierra, and on two different computers. Tech Support has not been helpful, and have in fact not responded to any of my new tickets. Have also installed and reinstalled Evernote multiple times with no resolution. EVERNOTE NEEDS BETTER TECH SUPPORT Especially for Premium members! Link to comment
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