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Julez1323

mac Sync error

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I am not at all tech savvy and I am having a syncing problem because one of my notes or notebooks is empty. I can’t find the empty note so syncing error pops up every few seconds please help!.

 

Attached is a copy of partial error message

 

2015-01-10 13:12:07.803 [lvl=2] -[EVEAppDelegate showSyncErrorAlert] Displaying sync error alert over EVESettingsViewController

2015-01-10 13:12:07.804 [lvl=3] -[ENAccountContext syncEngineDidFailWithErrors:] NSConcreteNotification 0x1c035cf0 {name = ENSyncEngineDidFailWithErrorsNotification; object = <ENSyncEngine: 0x15dc7140>; userInfo = {
    errors =     (
        "Error Domain=ENSyncEngineErrorDomain Code=-2000 \"The content is invalid.\" UserInfo=0x17dbbd40 {NSLocalizedFailureReason=Could not sync note \U2018Landscape\U2019., NSLocalizedDescription=The content is invalid., localObjectID=0x17d93970 <x-coredata://FFDFB070-717B-4105-B22C-CBACE5F330CC/ENNote/p3>, underlyingError=EDAMUserException(errorCode:2,parameter:\"Note.content\")}"
    );
}}
2015-01-10 13:12:07.805 [lvl=2] -[ENAccountContext syncEngineDidStop:] 
2015-01-10 13:12:07.806 [lvl=2] -[ENCacheManager startWithBackground:] self=<ENCacheManager: 0x15d20ae0>
 

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The error seems to be saying that it can't sync one specific note,  which usually means a recent or very large note.  If you can identify which note that might be,  try creating a Local (unsynced) Notebook and move any possible note candidates there and retry syncing...

 

(Create local notebook - just create a new notebook and select Local from the options you see...)

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Just in case you are reading this discussion forum and are suffering Evernote Sync problems yourself, please be aware that there are a number of other discussion forums dealing with the same problem.

 

Could I suggest that we all register collective displeasure at the apparent lack of support from Evernote on a single discussion forum? The one that seems the most active can be found at:

 

https://discussion.evernote.com/topic/79932-evernote-for-windows-5816061-sync-bug/#entry338437

 

Look forward to seeing you there!

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@FerociousFeline, this is the mac forum and you linked to a Windows bug. 

 

@Julez1323, it looks like your note "Landscape" has invalid content. Try simplifying the formatting or deleting it and removing it from the trash if that doesn't help.

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Resurrecting the topic....

 

I keep getting an error that says "Could not sync {xyz] note. The content is invalid." I've moved the note to a local-only notebook, but the error continues to appear. 

 

I've also checked the trash for any duplicates or partial versions. One was found, then permanently deleted. Still...the error appears.

 

Did a quit, then relaunch of EN. More repeats of the error.

 

Thus my confusion. 

 

If the only copy of a note is in a local non-syncing notebook, how can it repeatedly trigger a sync error message? 

 

(FYI: It's an extremely valuable 20.2mb note that includes bold type, colored type, web links. and photos, so removing formatting creates a serious problem.)

 

 

post-87072-0-17921700-1450119741_thumb.p

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Hi.  Try creating a new note and copying the content of the current note over,  or export the original to an ENEX file and re-import it.  The 'invalid content' may be in a part of the note formatting which is not displayed,  the copying or exporting process should remove it.

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Hi.  Try creating a new note and copying the content of the current note over,  or export the original to an ENEX file and re-import it.  The 'invalid content' may be in a part of the note formatting which is not displayed,  the copying or exporting process should remove it.

 

Tried that, and then some.

 

Export/import didn't work. Additionally, the original kept reappearing, even though it had been permanently erased from the Trash. Finally tried copying it, piece by piece, into a brand new note, then deleting the transferred section from the original...ran sync...waited for the new note to clear (while the old ENEX import continued to trigger errors).

 

A couple of hours later, I finally have the new note finished, and have deleted, then permanently erased the original. Hopefully, this will "stick."

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On 12/15/2015 at 2:33 PM, PaperQueen said:

A couple of hours later, I finally have the new note finished, and have deleted, then permanently erased the original. Hopefully, this will "stick."

Sounds like the makings for a new book:  "The Note That Wouldn't Go Away!"  :D

Sorry, I always try to find a bit of humor at times like this.  Hope your issue is resolved.  If not, next step, the sledge hammer!  ;)
(just kidding!)

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Was there a solution to the issue?  Someone from my business account (although the note in question is personal) is experiencing the identical problem. 

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One trick that worked with another issue - try creating a new Local Notebook and move any troublesome notes there;  at the very least you'll be able to sync your other notes,  and going into an unconnected notebook might break any external links that are preventing a note's removal.

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Encountered the problem yesterday and was led to this thread.  Exporting and re-importing sounded like a big task, so I tried to remove the first "foreign" stuff - an emoji, and it worked! :-)

Thanks!

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Thanks JWT!

I had been wrestling with this problem for days. A single note kept getting the 'Invalid Content' error message. I did all the things above without success .... but then, I went through the note and found a single smiley face emoji. I deleted it and bingo ... it synced.

How can one smiley face cause so much pain and frustration?

 

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On 2/19/2016 at 7:29 PM, JWT said:

so I tried to remove the first "foreign" stuff - an emoji, and it worked!

 

6 hours ago, Miles G said:

 I went through the note and found a single smiley face emoji. I deleted it and bingo ... it synced.

Use of emoji should not prevent sync.  Please submit a bug report.

I recommend that everyone who experiences a bug to submit a bug report.  This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix.

 

Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.  Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and  "Log in issues".

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I have the same bug, too.   popping up the invalid content error message when pasting content from browser always cause this error.

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20 hours ago, ccyeh0901 said:

I have the same bug, too.   popping up the invalid content error message when pasting content from browser always cause this error.

Hi. After a couple of years and numerous updates I wouldn't think it's the same bug.  Can you give us a little more detail on OS, browser and pasted content?

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21 hours ago, ccyeh0901 said:

I have the same bug, too.   popping up the invalid content error message when pasting content from browser always cause this error.

I haven't experienced this bug but the solution remains the same.  Get rid of the note causing the error

Delete the note, then remove it from the Trash

As per @gazumped and @JMichaelTX, there can be follow up if you provide more info on the platform, browser, web site and a sample note  file

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16 minutes ago, DTLow said:

I haven't experienced this bug but the solution remains the same.  Get rid of the note causing the error

Delete the note, then remove it from the Trash

@ccyeh0901, before you delete the problem Note, export it to ENEX, and submit a bug report to Evernote, with the ENEX file (zip first) attached.

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@gazumped  Here is the bug note which I saved as @JMichaelTX instructed... I always use mouse the select content which I want and use cmd + ctrl + V to paste to Evernote, but always got "Sync Error" (Cound not sync note 'Untitled'.  The content is invalid.) ,  just don't know why,  because it naver happen days before, and now it did every time I copy content from safari browser on macbook pro, no matter I deleted Evernote and reinstall it again and again...

Thanks 

bug.enex.zip

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1 hour ago, ccyeh0901 said:

I always use mouse the select content which I want and use cmd + ctrl + V to paste to Evernote, but always got "Sync Error" (Cound not sync note 'Untitled'.  The content is invalid.) ,  just don't know why,  because it naver happen days before, and now it did every time I copy content from safari browser on macbook pro, no matter I deleted Evernote and reinstall it again and again...

You're using the Paste to Evernote shortcut
without actually doing a Copy??

This should be a 3 step process

  1. Use mouse to select data
  2. Copy (cmd + C)
  3. Paste to Evernote

What happens when you Copy the before doing the paste

 

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1 hour ago, ccyeh0901 said:

I always use mouse the select content which I want and use cmd + ctrl + V to paste to Evernote

If you are using the Evernote global hotkey to create a note from the clipboard, then you would need to do a COPY after you have selected the text/image.

1 hour ago, ccyeh0901 said:

Here is the bug note which I saved as @JMichaelTX instructed...

Thanks, but that was just a suggestion.  :)

IAC, it is best to submit a bug report using this link:   Submit Support Ticket    
and attache the ENEX file to that ticket.

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