Tom A. 0 Posted December 20, 2014 Share Posted December 20, 2014 Hello all, I have been a Premium subscriber for quite some time (2+ years). I recently tried to upgrade to Business, and I think I was successful. However, I appeared to have joined my own Business account (i.e. I was there twice). When I tried to remove one of my logins from Business, it downgraded my whole account to Basic, even though I am paid for Premium through March 2015. Objective: regain my premium status, upgrade my account to Business, and invite my team to shared folders. Any help would be appreciated. Thanks,Tom Link to comment
Level 5* gazumped 11,652 Posted December 20, 2014 Level 5* Share Posted December 20, 2014 Hi.Submit a support request choosing "payment or billing issue" in the Support page drop-down Post the ticket number you receive in acknowledgement back here in the forums Good News: We'll flag the ticket for an Admin to chase through to Customer Support Bad News: It's a weekend. It's nearly Christmas. Who works? You'll get a response ASAP! Link to comment
Tom A. 0 Posted December 20, 2014 Author Share Posted December 20, 2014 Thanks gazumped! I actually did submit a request earlier. My ticket # is 879923. Thanks again,Tom Link to comment
Level 5* gazumped 11,652 Posted December 20, 2014 Level 5* Share Posted December 20, 2014 OK. Flagged. Good luck (and Merry Christmas!) Link to comment
dmanning 1 Posted May 27, 2015 Share Posted May 27, 2015 Hi,I have been a business account subscriber since March 31. Today I opened my Evernote account and it was downgraded to a personal account and all of my work notebooks disappeared. I have really important work there! I have never received any kind of bill (admittedly odd) or warning that I would be downgraded. I'm happy to pay to upgrade again but most importantly I need my files back! Can anyone help me?? Am attaching the original email I received about my account. Evernote Biz Account email.pdf Link to comment
dmanning 1 Posted May 27, 2015 Share Posted May 27, 2015 BTW I did submit a ticket but can't use chat because I'm no longer premium! Very desperate! Link to comment
Level 5* gazumped 11,652 Posted May 27, 2015 Level 5* Share Posted May 27, 2015 Hi. If you have a ticket number please post it here (see post #2 above) and we'll flag it for an Admin. Link to comment
dmanning 1 Posted May 27, 2015 Share Posted May 27, 2015 Hi,The ticket number is 1089948. Thank you!! Link to comment
Level 5* gazumped 11,652 Posted May 27, 2015 Level 5* Share Posted May 27, 2015 Flagged! Link to comment
dmanning 1 Posted May 28, 2015 Share Posted May 28, 2015 Well I decided to rejoin my company's business account but that didn't bring back the files I lost. Hoping support can help me out here... Link to comment
Level 5* gazumped 11,652 Posted May 28, 2015 Level 5* Share Posted May 28, 2015 You're now a premium/ business user (again), so you can submit a support request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action -or reach out on Twitter @EvernotehelpsYou'll also have access to the Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
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