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"Sync failed due to unexpected problem at the service side."

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My desktop client won't sync. It keeps telling me there is an "unexpected problem at the service side." What does this mean? How can I fix it? I've tried an uninstall/re-install. I am including my activity log below.
 

Evernote for Windows 5.7.2.5753 (273753) Public
OS: Windows 6.1.7601 Service Pack 1
User: akcanevaro
Memory: 70.1MB
Created: 2014/11/29 23:38:22
---
Bootstrap info: loadedFresh
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>
---
23:34:56 [9860] 0% * updateCount: 6543 --> 6544
23:34:56 [9860] 0% Creating server notebook "Doctrinal Précis"
23:34:57 [9860] 0% Saved account updateCount: 6544
23:34:57 [9860] 0% EDAMSystemException: errorCode=RATE_LIMIT_REACHED message="DuplicateNotebookLimiter"
23:34:57 [5264] Client synchronization finished, status: failed
23:34:57 [5264] * error: Sync failed due to unexpected problem at the service side
23:34:57 [5264] * elapsed time: 3s
23:36:24 [6664] Client synchronization started
23:36:24 [9492] 0% Connecting to www.evernote.com/edam/note/s333
23:36:24 [9492] 0% Loaded updateCount: 6544
23:36:24 [9492] 0% Usage Metrics: sessionCount=0
23:36:24 [9492] 0% Client is up to date with the server, updateCount: 6544
23:36:24 [9492] 0% Expunging server items
23:36:25 [9492] 0% Updating server items
23:36:25 [9492] 0% Creating server notebook "Doctrinal Précis"
23:36:25 [9492] 0% EDAMSystemException: errorCode=RATE_LIMIT_REACHED message="DuplicateNotebookLimiter"
23:36:25 [6664] Client synchronization finished, status: failed
23:36:25 [6664] * error: Sync failed due to unexpected problem at the service side
23:36:25 [6664] * elapsed time: 1s
23:36:50 [7040] Client synchronization started
23:36:50 [1276] 0% Connecting to www.evernote.com/edam/note/s333
23:36:50 [1276] 0% Loaded updateCount: 6544
23:36:51 [1276] 0% Usage Metrics: sessionCount=0
23:36:51 [1276] 0% Client is up to date with the server, updateCount: 6544
23:36:51 [1276] 0% Expunging server items
23:36:51 [1276] 0% Updating server items
23:36:51 [1276] 0% Creating server notebook "Doctrinal Précis"
23:36:52 [1276] 0% EDAMSystemException: errorCode=RATE_LIMIT_REACHED message="DuplicateNotebookLimiter"
23:36:52 [7040] Client synchronization finished, status: failed
23:36:52 [7040] * error: Sync failed due to unexpected problem at the service side
23:36:52 [7040] * elapsed time: 2s
 

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Taking the error msg at face value, it would seem that it has nothing to do with your Evernote app, but with the Evernote Cloud Service.

 

If the issue continues, then I would suggest that you Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug, crash, or data lost", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.

 

 

 

 

My desktop client won't sync. It keeps telling me there is an "unexpected problem at the service side." What does this mean? How can I fix it? I've tried an uninstall/re-install. I am including my activity log below.

 

 

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Having the same issue on a Windows machine, my iPhone and a MacBook. Both have the latest software.

 

I went the extra mile: Rebooted my cable modem, router and all devices.

 

I went the extra two miles: Fired up my Verizon wireless MiFi device and connected all devices to the Internet through that.

 

Nothing worked.

 

Sady, Evernote has once again not updated their status page.

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Has a solution to this problem been posted?  I've tried uninstalling and installing EverNote on my Windows 7 computer but still no luck.  My Ipad and IPhone are syncing with no errors. Very frustrating! 

 

Update: Uninstalled EverNote again and installed it again. It worked!

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Has a solution to this problem been posted?  I've tried uninstalling and installing EverNote on my Windows 7 computer but still no luck.  My Ipad and IPhone are syncing with no errors. Very frustrating! 

 

Finally started working after two full days. My issue was across all devices (Windows PC, MacBook, iPad and an iPhone).

 

Evernote's response was slow and poor. The only solution they offered was to update my Mac software. I eventually did, but by then things were syncing normally again. 

 

They never did provide an explanation for what happened. Guess that's how they treat paid upgrade customers.

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I am having the same problem of "Not able to connect to servers"  from my desktop app on a Windows machine.

I have no problem syncing with both the online Evernote on Chrome and my Android phone.

I cannot find any help anywhere.....

 

Johan

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I am having the same problem of "Not able to connect to servers"  from my desktop app on a Windows machine.

I have no problem syncing with both the online Evernote on Chrome and my Android phone.

I cannot find any help anywhere.....

 

Johan

 

The reply my first support email got was a generic template. The suggestion they provided (re-install the iOS app) proved they didn't read my email since I was having issues across all platforms. I did a Twitter search and found I was not alone.

 

Not until a number of started tweeting to Evernote and the company's Help and Status accounts did they get serious.

 

If you're only having an issue with your Windows machine is there a way to connect to a different network with it, just to rule that out? I have a home wifi network and a Verizon wifi card, so any time I have problems I can eliminate some possible problems before I reach out to support.

 

My bet is Evernote will tell you to uninstall and then re-download and install the software again. 

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