patrik92 1 Posted November 25, 2014 Share Posted November 25, 2014 Hello guys, EV was working properly until the latest update; from the thumbnail i can see my notes but when i click the note and go inside to copy or read it or whatever, it looks empty... Any suggestion? Thanks. Link to comment
Level 5* s2sailor 2,083 Posted November 25, 2014 Level 5* Share Posted November 25, 2014 Just to be sure, do you have internet access when you are trying to access your notes? Unless you are a premium user and have set up offline notebooks for download, only the titles are downloaded and stored on the iphone. Assuming you do have access then I would suggest you delete the app and reload it. That is usually the first step in attempting to fix ios app problems. Link to comment
techyjon 4 Posted November 27, 2014 Share Posted November 27, 2014 ditto. no problems until recent update (to 7.6.2). I am a premium user and the notebook is set as offline. Actually offline doesn't make a difference as I can't view the note when I am online! I can see the preview of the note's content in the notebook snippet or card view but when I open the note it is blank. FYI I am using iPhone 5 with iOS 8.1.1 Link to comment
tc47 0 Posted December 1, 2014 Share Posted December 1, 2014 ditto. no problems until recent update (to 7.6.2). I am a premium user and the notebook is set as offline. Actually offline doesn't make a difference as I can't view the note when I am online! I can see the preview of the note's content in the notebook snippet or card view but when I open the note it is blank. FYI I am using iPhone 5 with iOS 8.1.1 I have the same problem! What is the resolution or suggestions here? Link to comment
Level 5 cifip 270 Posted December 2, 2014 Level 5 Share Posted December 2, 2014 Hi all, We've had some reports of the app getting into a state where notes are appearing blank (but the note data is still there). Can you confirm how the note(s) that appears blank in the iOS app appears in the web client (evernote.com from the desktop)? I personally had this happen to me when I had a low cellular signal and no wi-fi - everything returned to normal when I had a better signal. You can also try powering down your iPhone/iPad and restarting it - that has been noted in other threads as helping. Any additional details will help us troubleshoot. Sorry for any inconvenience. Thanks Link to comment
Sisarqua 0 Posted December 2, 2014 Share Posted December 2, 2014 Hi, I've been having the same problem (both on a 3rd gen iPad and an iPhone 6) ever since the 7.6.2 update.The notes are blank on iOS but perfectly fine in the web and desktop clients - there's no data loss. There's something very weird happening on the iPhone (yet it seems like the best temporary solution for now): when I open a note and it's blank, if I pull down the notification center and wait for a second, it (magically) solves the problem and the content appears.In the same way, opening a note from the notification center works too, while opening the same note from the app doesn't. On the iPad, I've also tried deleting the app, restarting the device and reinstalling it, and it worked for a few days... but then went back to not loading notes at all and crashing. Link to comment
techyjon 4 Posted December 4, 2014 Share Posted December 4, 2014 blank notes in IOS: also fine on desktop and also can see them after pull down of notification centre as detailed by Sisarqua. FYI I am using iPhone 5 with iOS 8.1.1 - EN 7.6.2 Link to comment
patrik92 1 Posted December 4, 2014 Author Share Posted December 4, 2014 Thanks guys for your reply ... but nothing seems to be working with my phone ... Anw i believe that there is a dozen of apps that are less buggy than Evernote... I think i'm going to use any of them ! (like Google Drive ) Link to comment
RogerM 0 Posted December 5, 2014 Share Posted December 5, 2014 I also had the same problem, but after restarting my iPhone 5 the issue was resolved. Link to comment
nokoston 0 Posted December 8, 2014 Share Posted December 8, 2014 Same here ... all my notes were gone (yet title and summary in middle view would show up). To be honest this is not inspiring confidence in Evernote at the moment. I found that "eventually" if you stay long enough waiting for a note to appear, at some point while doing nothing, it goes from blank to its expected content but this is not really acceptable to have to wait 1-2 minutes per notes or having to reboot your system either each time this occurs. This is the first time I've experience such an major issue with Evernote and I say major because since we trust this product with all our information, it is worrisome to see the could be gone just like that. Could Evernote folks (who I'm sure are monitoring this forum) at least acknowledge they've been made aware of this issue? Is there a ticket/radar (or a way to create one) to track this bug? Thanks in advance! Link to comment
sldx 0 Posted December 15, 2014 Share Posted December 15, 2014 Has this been solved in any way? I have this issue on my phone and macpro. Wtf? Link to comment
Castille 0 Posted December 15, 2014 Share Posted December 15, 2014 Has this been solved in any way? I have this issue on my phone and macpro. Wtf? My problem has been solved with the new patch. Link to comment
Russell Swanker 2 Posted December 16, 2014 Share Posted December 16, 2014 I suddenly have the same issue; I'm also having (sync?) issues where I cannot edit a note that I authored, even though none of my colleagues are currently editing the note. Not sure if its related, but these two symptoms both showed up at the same time. Link to comment
mjw149 0 Posted January 12, 2015 Share Posted January 12, 2015 This is still a problem with me, with everything up to date. This is why I have to leave evernote - a note taking app that won't let me view apps isn't worth anything. I'm at a new job and I couldn't get phone numbers or passwords in a reasonable amount of time. This is a complete showstopper and created a real problem for me. The app's core functionality is compromised. I'm not happy, because I was otherwise happy with the feature set and the company. I suddenly have the same issue; I'm also having (sync?) issues where I cannot edit a note that I authored, even though none of my colleagues are currently editing the note. Not sure if its related, but these two symptoms both showed up at the same time. Link to comment
Level 5 cifip 270 Posted January 20, 2015 Level 5 Share Posted January 20, 2015 Hi all, This issue should be fixed in version 7.6.4 which was released earlier today. Cheers Link to comment
cchen 0 Posted February 2, 2016 Share Posted February 2, 2016 Experienced it this morning on my iPhone. I was logging my workout and everything disappeared after I did one set of lifting. I have been maintaining my workout log for months and I thought it was gone. I finally found my note on laptop later today. This is really a terrible experience. Not losing note should be the fundamental requirement. I paid 45 dollars a year to evernote for many years and now I am considering migrating to another service. Link to comment
N.H.T. 0 Posted August 4, 2016 Share Posted August 4, 2016 I just had this exact problem happen to me on my iphone 6s Plus after I updated to the latest version of the app. I tried restarting my iphone, but it did not help. Thankfully I can still read my notes on the pc client, but my iphone app is bugged. PLEASE HELP! Link to comment
N.H.T. 0 Posted August 4, 2016 Share Posted August 4, 2016 I'm on version 7.15.345571 Link to comment
scpben 0 Posted August 5, 2016 Share Posted August 5, 2016 Same issue here for some but not all notes. Restarts all the way around are no help. All fine on desktop. Link to comment
oldmankit 4 Posted August 6, 2016 Share Posted August 6, 2016 I'm having this issue too on my iPhone 5. Is anyone else still having this problem (dating back to 2014)? This, along with the Windows client's inability to reliably sync tags, feels like a show-stopper to me. I'm a premium subscriber, and I've submitted a ticket. Link to comment
Level 5* DTLow 5,735 Posted August 6, 2016 Level 5* Share Posted August 6, 2016 On August 3, 2016 at 8:32 PM, N.H.T. said: I just had this exact problem happen to me on my iphone 6s Plus after I updated to the latest version of the app. I tried restarting my iphone, but it did not help. Thankfully I can still read my notes on the pc client, but my iphone app is bugged. PLEASE HELP! If you want to open a support ticket, there's a link below in my signature section. Contact Evernote Support My solution would be to delete the app and reinstall Link to comment
N.H.T. 0 Posted August 7, 2016 Share Posted August 7, 2016 23 hours ago, DTLow said: If you want to open a support ticket, there's a link below in my signature section. Contact Evernote Support My solution would be to delete the app and reinstall Deleting the app and reinstalling seems to have worked for me. Thanks. Link to comment
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