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jalonzo

Updated and now all my notes are gone.... hundreds of them

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The old icon popped up saying an update was available and would I like to restart now or later.  With 30 minutes to my next meeting I said "what the heck" and went for it. When the updated version came up, all my notes were missing... hundreds of them.  Fortunately I still see them online.  Unfortunately much of my work is offline.  I've tried to sync several times, uninstalled and reinstalled the app on my mac and still no luck. Sent an email to support a few days ago and no word back.  Any one else encounter this?  Any suggestions would be deeply appreciated: )    Thanks!

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If you post the ticket #, maybe we can help escalate the issue.

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Issue is still persisting.  never heard from support on ticket # 813952 - "Updated version of evernote and all notes have disappeared" 8 days after problem started.   I've also been told that as a premium user I have chat support but do not have a way to invoke chat support.  That was one of the big reasons I invested in premium.  Can you help escalate this?

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