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pb1988

Evernote constantly crashing: Exception Info: Evernote.exe v.5.6.4.4632 (0xe06d7363) C++_EXCEPTION at 0x76c4c42d

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Processor Info:
8 INTEL level 6 revision 0x2a07
 
Operating System Info:
6.1 build 7601 Service Pack 1
 
Upon starting Evernote, it constantly crashes, without fail, after being up for only about 5 minutes.  I've repeatedly sent the logs and am about ready to uninstall.  
 
More log details:
all stack:
0x76c4c42d KERNELBASE.dll!0x76c4c42d RaiseException+0x58(0xe06d7363,0x1,0x3,0xa5efdc0)
0x00a0e46c Evernote.exe!0x00a0e46c(0xa5efdec,0xc2cc0c,0xf57d437c,0x32)
0x007e519a Evernote.exe!0x007e519a(0x32,0xf57d4040,0x75e61136,0x3efe17c)
0x006c754b Evernote.exe!0x006c754b(0xf57d4074,0,0x66e8de8,0xa5eff44)
0x006c75fb Evernote.exe!0x006c75fb(0x4b76ae,0x3efe17c,0xf57d41d8,0)
0x006c76b1 Evernote.exe!0x006c76b1(0,0,0,0)
0x00000000
 
Developer Info:
 3 C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Databases\paulb1988.exb (12.3MB Fixed)
 4 Application language: en-US
 10 C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt
 
--- Copied "C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt"
********
* The Activity Log contains a detailed list of the steps the Evernote application performs,
* as well as information about your account and your device. Your Note titles, tags,
* Notebook names and occasionally Note content also may be included. We treat your
* Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy).
*
* You may remove anything you do not want to send us.
********
 
 
Log opened on 2014/11/03 12:50:11 (UTC-5:00)
 
12:50:11 [5928] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
12:50:11 [5928] Client info: Evernote Windows/272632; Windows/6.1.7601 Service Pack 1;
12:50:11 [5928] Bootstrap info: Evernote (loadedBundled)
12:50:11 [1276] Requesting bootstrap info from "www.evernote.com" (en-US)
12:50:11 [1276] 0% Connecting to www.evernote.com/edam/user
12:50:12 [1276] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote
12:50:12 [1276] Bootstrap info: Evernote (loadedFresh)
12:50:12 [5928] Loaded session count: 0, last session: (none)
12:50:12 [5928] Opened database: C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Databases\paulb1988.exb (12.3MB Fixed)
12:50:17 [5928] Registered session count: 1, last session: 2014/11/03 12:45:00
 
--- End of "C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt"
 

 

exc67E2.txt

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The first step to resolving issues like this is to ask yourself what has changed on your PC most recently?

What changed between the time Evernote was working OK, and when it started crashing?

 

The big changes to look for are:

  • Win OS updates
  • Evernote update
  • Install new apps
  • Install new hardware

You may also want to Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug, crash, or data lost", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.

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Processor Info:
8 INTEL level 6 revision 0x2a07
 
Operating System Info:
6.1 build 7601 Service Pack 1
 
Upon starting Evernote, it constantly crashes, without fail, after being up for only about 5 minutes.  I've repeatedly sent the logs and am about ready to uninstall.  

Current release version is 5.7.0.5492. You should give that a shot. You should also submit a support ticket -- if you're a free user, you may not get a reply from a human, but if you have a concrete, repeatable case, they may get in touch, as that sort of stuff is like gold to a developer.

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