Clive Churchward 0 Posted July 1, 2014 Share Posted July 1, 2014 I submitted a support ticket 3 days ago but all I have received is an automatic reply How long does it normally take to get a reply ? Kind RegardsClive Churchward Link to comment
BurgersNFries 2,407 Posted July 1, 2014 Share Posted July 1, 2014 I submitted a support ticket 3 days ago but all I have received is an automatic replyHow long does it normally take to get a reply ?Kind RegardsClive ChurchwardPlease see the info in my signature. If you're premium & submitted your ticket on or before Friday, please post the ticket number here. Link to comment
ScottLougheed 1,316 Posted July 1, 2014 Share Posted July 1, 2014 Yes, to make very clear what BnF is alluding to, Evernote support works business days only. If you submitted three days ago (which would be saturday? Nobody will have looked at it until sometime monday during business hours pacific time. So this would amount to being just over 1 business day since you submitted. Follow BnF's suggestions if you are premium. If you are a free user, give it another business day or two. Link to comment
Clive Churchward 0 Posted July 2, 2014 Author Share Posted July 2, 2014 Ok but its now Wednesday and I have still not received a reply! Link to comment
BurgersNFries 2,407 Posted July 2, 2014 Share Posted July 2, 2014 Ok but its now Wednesday and I have still not received a reply!As was stated, if you are premium, please post your ticket number here. If you have a free account, it may take a few days or more sometimes, depending upon how busy they are. IIRC, they have been swamped, so it may take more than a couple of days.Have you searched the message board on your problem to see if it's been addressed already? If it has not, you can always ask questions here. This is a users board, but many issues have been addressed here and there are several knowledgable people here. Link to comment
Clive Churchward 0 Posted July 2, 2014 Author Share Posted July 2, 2014 I attempted to activate my free 02 upgarde for the past 4 days. After no response from the support team and tried again today. Today it worked but someone should look at these as a number of people appear to have problems with it. Kind RegardsClive Link to comment
BurgersNFries 2,407 Posted July 2, 2014 Share Posted July 2, 2014 Glad you got it figured out. BTW, yes, it's Wednesday. But in California, it's only 1:50 a.m. on Wednesday. Sounds like you submitted your ticket over the weekend. So it's still not an unusually long time, if you have a free account. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.