BLK Dragon 23 Posted July 1, 2014 Share Posted July 1, 2014 Evernote (5.4.1, win7) keeps asking password, like every 10 minutes or so.And after I re-enter passwords, popup message says 'Synchronization failed. Access Revoked'. This madness is happening for several months, if I remember correctly. What's going on, exactly? Link to comment
BurgersNFries 2,407 Posted July 1, 2014 Share Posted July 1, 2014 Evernote (5.4.1, win7) keeps asking password, like every 10 minutes or so.And after I re-enter passwords, popup message says 'Synchronization failed. Access Revoked'. This madness is happening for several months, if I remember correctly. What's going on, exactly? Sounds like you're not using the right password & so it's asking it when it's trying to auto sync. Then, since the password is not correct, sync failed. I suggest you go to the web client & do a "forgot password". Link to comment
BLK Dragon 23 Posted July 1, 2014 Author Share Posted July 1, 2014 Evernote (5.4.1, win7) keeps asking password, like every 10 minutes or so.And after I re-enter passwords, popup message says 'Synchronization failed. Access Revoked'. This madness is happening for several months, if I remember correctly. What's going on, exactly? Sounds like you're not using the right password & so it's asking it when it's trying to auto sync. Then, since the password is not correct, sync failed. I suggest you go to the web client & do a "forgot password". I'm using the correct password — hitting 'sync' button several time after 'sync failed. access revoked' does synchronize. It's not that Evernote doesn't work at all, it just keeps asking password again, again and again.And it's only on windows, only on one laptop (other one, with win8, works just fine); both Android devices works fine too. Link to comment
Level 5* gazumped 11,652 Posted July 1, 2014 Level 5* Share Posted July 1, 2014 Maybe the laptop installation isn't well. Try backing up the database and Revo uninstall/ reinstalling it. Refreshing the whole thing may straighten out the authorisation. Link to comment
BLK Dragon 23 Posted July 1, 2014 Author Share Posted July 1, 2014 Maybe the laptop installation isn't well. Try backing up the database and Revo uninstall/ reinstalling it. Refreshing the whole thing may straighten out the authorisation. I doubt it -- every Evernote update is, essentially, uninstall-old + install-new (which I've done several times in past few months). Link to comment
Level 5* gazumped 11,652 Posted July 1, 2014 Level 5* Share Posted July 1, 2014 The difference with Revo however is that it removes the Registry bags and baggage that any normal uninstall may leave behind... Link to comment
makman99 1 Posted September 5, 2014 Share Posted September 5, 2014 I'm getting this only on my windows 8.1 machine. Did you ever find a fix? A complete uninstall did not fix this for me. Link to comment
Level 5* gazumped 11,652 Posted September 8, 2014 Level 5* Share Posted September 8, 2014 Did you 'Revo' uninstall and reinstall? Link to comment
makman99 1 Posted September 8, 2014 Share Posted September 8, 2014 I didn't want to install another program just to fix another. Before I only deleted all the application data when uninstalling. I just manually deleted registry keys with evernote in the name and reinstalled. I have not gotten a password prompt yet so perhaps that fixed it. Link to comment
makman99 1 Posted September 8, 2014 Share Posted September 8, 2014 Nope this did not fix it. I found Revo has a free stand-alone version and tried that and it still did not work. Still getting the password prompt. Link to comment
Level 5* gazumped 11,652 Posted September 9, 2014 Level 5* Share Posted September 9, 2014 Next time you see the prompt, can we have a screen shot? And is it possible to ignore the request and just 'x' the window? -And what version of Evernote do you have there now - has it updated to the latest release? Link to comment
makman99 1 Posted September 9, 2014 Share Posted September 9, 2014 Using evernote version 5.6.4.4632 - the one that's downloaded straight from the main page. The window has an X and cancel buttons. When I click them it cancels the attempted sync and the sync icon has a red ! on it. Also, in evernote.com accounts where is lists device access, it shows this computer a ton of times whereas it only shows all my other devices having only 1 or 2. Link to comment
makman99 1 Posted September 9, 2014 Share Posted September 9, 2014 This is a screenshot of the window. Link to comment
Level 5* gazumped 11,652 Posted September 9, 2014 Level 5* Share Posted September 9, 2014 How about logging out of Evernote entirely on that machine, then logging back in? Maybe refresh the authentication details? Link to comment
makman99 1 Posted September 9, 2014 Share Posted September 9, 2014 I've tried that. It did not help. Link to comment
Level 5* gazumped 11,652 Posted September 9, 2014 Level 5* Share Posted September 9, 2014 Hmmn. Running on empty now - could be a firewall or AV issue maybe, blocking access to the auth cookie or preventing it being added in the first place? Are you on a home connection or a work one? Sorry not to have more. I'd suggest a support request (see below) and hope that the techs, or someone who hasn't posted yet has a better option. Link to comment
makman99 1 Posted September 9, 2014 Share Posted September 9, 2014 Home network and its working just fine on my laptop which is on the same network. I've already submitted a support ticket. Unfortunately it takes weeks for them to reply. Link to comment
Level 5* gazumped 11,652 Posted September 9, 2014 Level 5* Share Posted September 9, 2014 Yeah - sorry I couldn't help with this one! Link to comment
danielsn98 6 Posted December 11, 2014 Share Posted December 11, 2014 I just updated to a Win 8.1 machine. I installed evernote and logged in - worked fine for 2-3 days and now I am getting this same issue whenever it auto synchs -asking for the password. Is there some setting to disable this security function? Link to comment
makman99 1 Posted December 12, 2014 Share Posted December 12, 2014 I contacted evernote support about this and they got back to me a few months later and eventually asked for a recording of it. I gave them a recording of it and asked that they tell me when they figure out the problem. They replied that they received the video and will notify me when the issue was fixed. A few days later I just stopped getting the password prompts but nobody from evernote support told me what was wrong or that they fixed anything. I suggest opening a support ticket and give them my username so they can look at what the problem was for me and what they did to fix it. If you don't have premium you're going to just have to deal with these password prompts every day for a couple months until they get back to you. Link to comment
Level 5* gazumped 11,652 Posted December 12, 2014 Level 5* Share Posted December 12, 2014 Might have been fixed in one of the updates we had recently.. anyway glad you're sorted: maybe others won't have the same problem if it's been properly resolved.. Link to comment
araphel 0 Posted December 15, 2014 Share Posted December 15, 2014 It is not fixed. I have the identical issue (Win 7 Pro). I'm currently using 5.7.2.5753 (public). For at least the last three public release versions of Evernote, I'd had the endless re-log-in pop up. I finally changed my settings to only sync every hour, but every time I come back to my machine, the dialog has reappeared. If you ignore it by clicking out of it, it turns off sync. I have done complete uninstalls and re-installs, etc. but nothing has changed. My guess is that the password is not being cached/stored properly and so it is constantly asking to re-authenticate. Link to comment
makman99 1 Posted December 16, 2014 Share Posted December 16, 2014 It doesn't seem to be a problem with the client. It was fixed on my machine without any client updates. It is probably something wrong on their end. Link to comment
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