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grabird

other Unable to email in to Evernote

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Hi,

Since the DDoS I have been unable to email into Evernote. My email provider insists my mail server is not blacklisted, and says the emails are queued at Evernote.

Evernote support initially agreed then came back and said that the email server had 'reputation problems' but have not explained what that means.

Now they won't even reply to my ticket. (#566359)

I am at a loss now. This problem started on the same day of the DDoS.

I am stuck without being able to email in - its an essential part of my workflow.

 

I've been an early adopter of Evernote and enthusiastic advocate,  and also with my email provider for many years and not had this problem before, nor do I have problems sending emails to anyone else.

 

Anyone else having this issue still?

 

Anyone have any suggestions of what I can do, or who I can contact?

 

Thanks

 

Graham

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Support is your only avenue. There is no one else to contact but your fellow users (us) who are privy to the same information as you are. 

 

Personally I have not seen ongoing issues emailing into Evernote... 

 

When did you last hear from support on your ticket 566359? Were you given any indication that they may be looking into things? Sometimes that can take a while if they have to talk back and forth with engineering and so on. 

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Thanks Scott.

Max continues to look into it, but issue not yet resolved from my end.

It appears my provider's email server's reputation isn't good enough (they recently changed server).

Haven't got to the bottom of it yet since I still can't use the inbound-to-Evernote service.

 

All this is teaching me a lesson about my workflows - like depending on something that suddenly may disappear!

 

Support are being helpful, thanks. These things take time to resolve.

 

 

Graham

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Ok so it isn't that support isn't responding, it's just that they are ding some investigating and haven't anything to report right now, so we'll just have to hang tight.

It sounds like a rather peculiar situation to me, always the most difficult to resolve!

I can imagine that it must be very frustrating to have a key part of your workflow compromised. I hope it gets resolved quickly!

You may want to look at what zapier and IFTTT have to offer in terms of short term workarounds.

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