Burkhard 0 Posted June 10, 2014 Share Posted June 10, 2014 Hallo,I'm have been using Evernote App for Android 4.3 on Galaxy SIII (German) for quite some time. Yesterday I have decided to move evernote from my internal phone memory to my SD Card.Unfortunately, this did not work for some reason and I cannot start Evernote anymore. Even worse: Android tells me evernote APP doesn't exist. When I try to reinstall from Google play it downloads the app and - when it starts to install - I get the "unknown error code at istallation '-24' "(In German: Unbekannter Fehlercode beim Installieren der App "-24") What can I do to be able to reinstall? Burkhard Link to comment
Level 5* gazumped 11,637 Posted June 10, 2014 Level 5* Share Posted June 10, 2014 This seems to be an Android error rather than an Evernote one - try searching the internet for some suggested fixes. Provided you're happy that there is no unsynced Evernote data on your phone, the best option seems likely to be to use a file manager app to search for and delete "com.evernote" style leftovers - any filename that is clearly Evernote. Then restart the phone and retry the download and install. Link to comment
Burkhard 0 Posted June 11, 2014 Author Share Posted June 11, 2014 Thank you very much!I deleted everything that looked like "com.evernote" except I was unable to delete a folder in the root-folder (my phone is not rooted) called "mnt/asec./com.evernote-1" and has subfolders "lib" and "lost+found" and a file with and evernote icon called "pkg.apk". I also have a folder on my phone directory called EVERNOTE which contains all the photos and doc-photos I ever took with evernote. Nothing else. I guessed I don't have to delete this. When I try to reinstall evernote I still have the same problem with the same error message. I tried to restart the phone with and without external card. No change However, there is another bug, (related or not to the bug with reinstalling evernote) I can only start the phone without the external SDCard... Any advise?Will try to search in Android forums... Thanks again!B Link to comment
Level 5* gazumped 11,637 Posted June 11, 2014 Level 5* Share Posted June 11, 2014 Nope sorry - that was the limit of my acquaintance with Android issues. If you haven't already gone the support ticket route with Evernote (see below) I suggest you check with them. Good luck - and please let us know the fix when you find it! Link to comment
Mike11310 0 Posted June 20, 2017 Share Posted June 20, 2017 Je ne peux plus réinstaller evernote sur mon Samsung A5 Android, message d'erreur "Unfortunatly Evernote has stopped" Link to comment
Level 5* gazumped 11,637 Posted June 20, 2017 Level 5* Share Posted June 20, 2017 8 hours ago, Mike11310 said: I can not reinstall evernote on my Samsung A5 Android, "Unfortunatly Evernote has stopped" Odd. Is it possible to uninstall? If so, I would suggest you try installing again... Link to comment
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