purpleplume 2 Posted April 1, 2014 Share Posted April 1, 2014 I have been using Evernote for 5 years as a Premium member. I have 10,000+ notes in my account. I scan documents into Evernote on a daily basis.Until yesterday, everything in Evernote was operating as expected. Today something unusual is happening. When I scan in a document, I can see the Text Recognition processing on screen, and the scanned document image appears completely on my monitor. But when I close out of that document image, the newly scanned image does not appear in my list of scanned Evernotes. To clarify, it's not just the content of the note that has disappeared (as might be the case if the text color was inadvertently changed to white) it is the note itself that I can no longer see. Throughout this process, I am in my Inbox (not a more limited notebook) and there is no text in my search box (which could limit the notes that are displayed). I have toggled between all the available views on the View menu and the new notes are not visible regardless of the view I select. The missing notes are not in the Trash.I have tried restarting Evernote, rebooting my computer, and signing out and back into my Evernote account. The issue keeps repeating. I am using Evernote v. 5.4.0 with ScanSnap S1500M with current drivers on Mac OS 10.6.8. I have searched the forums and I got hundreds of matches for "disappearing notes", which I am working my way through, but so far I have not found any helpful insight that applies to my situation, so I am hoping someone who has experience with this issue will kindly rely to my post for help. I have filed a support ticket but no one has connected with me to troubleshoot this issue. I cannot wait 24 hours for a reply from support because I have a person here to scan all day, and until this issue is resolved she cannot proceed--and I have no other projects for her to do. So I am paying someone to sit and wait for support to reply!Any suggestions much appreciated. Link to comment
Level 5* gazumped 11,656 Posted April 2, 2014 Level 5* Share Posted April 2, 2014 Hi - just found this post; have a look on the support page at Evernote.com (see below for a link) - there's a chat option which should get you some (relatively) quick attention; sorry I can't help on any other way - I'm a Windows S1500 user, and haven't experienced this issue before... Link to comment
purpleplume 2 Posted April 2, 2014 Author Share Posted April 2, 2014 Hi - just found this post; have a look on the support page at Evernote.com (see below for a link) - there's a chat option which should get you some (relatively) quick attention; sorry I can't help on any other way - I'm a Windows S1500 user, and haven't experienced this issue before... Hi gazumped, I forgot to mention that I already contacted chat as soon as this happened. Unfortunately, that was a waste of time. The person I chatted with was not equipped to offer any support, and could do nothing more than file a support ticket (which I could have done myself) and inform me that someone would get back to me to assist within 24 hours. We're way past that time now, and I have yet to hear from a support person. However, I do have a PM conversation going with someone on the Evernote user forum, and he is giving me some excellent troubleshooting steps. No closer to resolution, but I am hopeful that we will get there eventually. Still quite disappointed with the lack of support response. As a Premium member for 5+ years, I expected more. Glad to hear you are enjoying your S1500 for Windows. That was my first ScanSnap (before I switched to Mac) and I had excellent results with it, too. It's sitting in my closet, looking for a new home. Link to comment
Level 5* gazumped 11,656 Posted April 2, 2014 Level 5* Share Posted April 2, 2014 Hi again - I think we have two or three threads now with various issues running, and I know on at least one of them now that you're getting Admin support - if there are any problems not getting attention, please flag them up! Link to comment
purpleplume 2 Posted April 3, 2014 Author Share Posted April 3, 2014 Hi again - I think we have two or three threads now with various issues running, and I know on at least one of them now that you're getting Admin support - if there are any problems not getting attention, please flag them up!Thank you, gazumped. Much appreciated.I did hear from someone at Evernote support a few hours ago. As long as I can stay in conversation with that person, I think we will get this resolved. Nevertheless, I truly appreciate your reply and your offer to assist! Link to comment
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